Hamman Kipchumba Yego
Eldoret
Summary
Dynamic Waiter experienced in FOH and BOH functions. Engaging communicator with exceptional customer service and food-handling skills. Skilled in memorizing menu items and taking accurate drink and food orders.
Overview
8
8
years of professional experience
Work History
Assistant Waiter
Holiday inn Doha
Doha, Qatar
08.2022 - 12.2023
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Prepared checks, itemizing total meal costs and taxes.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Presented menus and answered questions regarding items.
- Garnished dishes and beverages to serve visually appealing menu items.
- Stocked service areas with supplies during slow periods.
- Explained menu items, describing ingredients and cooking methods upon request.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Responded to ad hoc cleaning duties at end of shift.
- Trained new employees to perform duties.
- Served food and beverages to patrons and confirmed complete orders.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Informed customers of daily specials and signature menu items.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Filled condiments and napkin containers during slack periods.
- Set up tables in between patrons to reduce wait times.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
Assistant Waiter
Radisson Blu Hotel Upper Hill
Nairobi, Kenya
02.2016 - 11.2021
- Greeted customers, provided menus and answered questions regarding menu items.
- Assisted waiters in taking orders and delivering food to tables.
- Provided refills of beverages and cleared away used dishes.
- Processed payments for meals at the end of each shift.
- Checked on customers periodically throughout the meal to ensure satisfaction with food and drinks.
- Replenished condiments, napkins, utensils, table settings and other necessary items for guests' convenience.
- Cleaned work area after each shift including wiping down counters, sweeping floors and washing dishes.
- Organized storage areas so that all products were easily accessible when needed.
- Informed management of any issues or complaints from guests during their visit.
- Maintained an accurate count of inventory levels to ensure adequate supply of materials.
- Assisted in training new staff members on proper procedures for serving customers.
- Served alcoholic beverages according to state laws and regulations.
- Followed health codes regulations while preparing food items for customers.
- Promptly responded to requests from waitstaff for assistance with tasks like carrying trays or busing tables.
- Communicated effectively with kitchen staff about customer orders and special requests.
- Resolved conflicts between customers in a professional manner whenever necessary.
- Conducted regular inspections of restaurant facilities to identify potential safety hazards or maintenance needs.
- Adhered strictly to policies related to cash handling procedures.
- Managed reservations by answering phone calls, responding to emails and booking online reservations through OpenTable software system.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Presented menus to patrons, answered questions about menu items and made recommendations.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Informed customers about specials, upselling additional food and drink items.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Stocked server areas with supplies before, during and after shifts.
- Reviewed daily specials, menu changes and service specifications.
- Suggested additional items to customers to increase restaurant sales.
- Collected tickets and followed proper cash-handling procedures.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Recorded patron's meal options, identifying dietary needs or special requests to correctly transmit orders.
- Presented food and beverages to guests at tables.
Education
Some College (No Degree) - Diploma in Food And Beverage
Eldoret College of Managament
Eldoret12-2015
Skills
- Order Accuracy
- Food safety understanding
- Menu knowledge
- Order Management
- Safe Food Handling
- High-volume dining
- Point of Sale (POS) system operations
- Customer Service
- Guest Relations Management
- Food inspection
- Menu Recommendations
- Performance Improvement
- Banquet Coordination
- Item promotion
- Wine pairing
- Wine Knowledge
- Service prioritization
Languages
English
First Language
Swahili
Proficient (C2)
C2
Timeline
Assistant Waiter
Holiday inn Doha
08.2022 - 12.2023
Assistant Waiter
Radisson Blu Hotel Upper Hill
02.2016 - 11.2021
Some College (No Degree) - Diploma in Food And Beverage
Eldoret College of Managament
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