HAMLET NOEL AGIZA
Accountant
Nairobi
Summary
Focused Accounting professional with two years of experience maintaining financial records and reviewing account activity. Proven track record of developing accurate spreadsheets and delivering organized reports with SAP. Accomplished in taking on tasks within strict deadlines while prioritizing urgent needs.
Overview
5
5
years of professional experience
2
2
Languages
Work History
SACCO Manager
Ajab SACCO
09.2023 - Current
- Managed daily accounting tasks to ensure precise financial reporting.
- Optimized financial tracking by accurately documenting cash, credit, assets, and accrued liabilities.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Used advanced software to prepare documents, reports, and presentations.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Accomplished multiple tasks within established timeframes.
Customer Account Manager
Kwaduara Limited
04.2022 - 08.2023
- Client on-boarding and System use: Led on-boarding for new clients, ensuring they were comfortable using the system
- Provided training and guidance to optimize their experience using Hubspot for client relationship Management
- Data Management: Extracted, cleaned and imported data into the system to ensure accuracy and and streamline processes
- Problem solving and Support: Worked closely with clients to identify and resolve technical challenges, documenting issues in Shortcut for collaboration with the product team to develop solutions and improve system functionality
- Account Management: Successfully managed a portfolio of over 30 clients using Hubspot to track customer interactions and maintain high levels of satisfaction
- SLA Compliance: Collaborated with the support team to define and maintain service level agreements, ensuring timely issue resolution and consistently meeting client expectations
Relationship Manager
Sasema Management Company
10.2021 - 03.2022
- Nurtured and strengthened relationships with existing clients, ensuring consistent communication and engagement to drive long-term satisfaction and retention
- Delivered impactful presentations to clients and internal stakeholders, effectively communicating progress, insights, and strategies to support customer success initiatives
- Collaborated cross-functionally, advocating for customer needs and aligning internal teams with customer success goals to enhance service delivery and satisfaction
- Supported strategic planning by gathering and analyzing valuable data from clients and competitors, contributing to the development of effective client acquisition and retention strategies
- Led customer onboarding from initial setup through full integration, providing continuous support and ensuring a smooth transition to our services, driving high adoption rates and client satisfaction
Front Office Intern
Riara University
04.2021 - 09.2021
- Set appointments with potential partners and following up on them
- Created work plan for the lecturers at school of education and Riara Institute
- Updated students' academic affairs to ensure they are cleared academically before graduating
- Prepared teaching resources
- Writing minutes and acting as a contact person for the partners
- Updated client's invoice and following up for the payment progress
- Onboarded new students
Accounts Assistant
Crown Paints
01.2020 - 03.2020
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Supported the accounting team with month-end closing procedures, ensuring timely completion and accurate reporting.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Communicated regularly with customers regarding account questions and issues.
- Maintained an organized filing system for easy access to financial documents, improving overall efficiency.
Education
Bachelor's of Business Administration - Accounting
Riara University
01.2018 - 04.2021
CPA Part 2 - Accounting
Key Centre of Excellence
Nairobi, Kenya 04.2001 -
Skills
Strategic planning
Bookkeeping
Time management
Data inputting
Financial reporting
Bank reconciliation
Accounting and bookkeeping
Account management
HTML
Customer service
Client relationship management
Data analytics
Timeline
SACCO Manager
Ajab SACCO
09.2023 - Current
Customer Account Manager
Kwaduara Limited
04.2022 - 08.2023
Relationship Manager
Sasema Management Company
10.2021 - 03.2022
Front Office Intern
Riara University
04.2021 - 09.2021
Accounts Assistant
Crown Paints
01.2020 - 03.2020
Bachelor's of Business Administration - Accounting
Riara University
01.2018 - 04.2021
CPA Part 2 - Accounting
Key Centre of Excellence
04.2001 -
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