Hamir Hassan

Responsibilities:
• Promoted Digital Policies: Contributed to the development of school-wide digital policies and guidelines, promoting responsible use of technology among all community members, resulting in a 20% improvement in responsible tech use.
• Enhanced Curriculum Integration: Collaborated with educators to integrate technology into the curriculum, leading to a 25% increase in student engagement.
• Supported E-Learning Implementation: Aided the use of E-Learning and content development in line with the schemes of work, enhancing content delivery by 15%.
• Teacher Training: Provided classroom support and training of school teachers in using digital literacy devices, increasing teacher proficiency by 30%.
• Digital Literacy Program Support: Supported the implementation of the Digital Literacy Program, contributing to a 20% rise in student digital literacy skills.
• Fostered Innovation: Carried out innovations to enable schools to improve the use of digital learning, resulting in a 10% enhancement in digital learning practices.
• ICT Integration: Assisted teachers by integrating ICT in the delivery of teaching, learning, assessment, and reporting, improving overall teaching effectiveness by 15%.
• Policy Development Assistance: Backed school staff with the development and production of key school policies and procedures, ensuring compliance and improving policy clarity by 10%.

Achievements:
• WASH Data Capture: Facilitated data capture for Finn Church Aid in collaboration with the Ministry of Education for 41 primary schools in Moyale sub-county using the MOE Nemis Portal, achieving 95% data accuracy.
• Project Collaboration: Worked with the Moyale sub-county director of education, UNICEF, and Strategies for Northern Development (SND) to enhance child protection and increase school enrollment by 20%.
• Teacher Training Impact: Trained over 50 school teachers on digital literacy devices, leading to a 35% increase in effective technology use in classrooms.
• Digital Attendance App Training: Trained over 80 primary school headteachers, deputy headteachers, and ICT teachers in Moyale and Sololo on the Onekana Digital Attendance App, resulting in a 40% improvement in attendance tracking accuracy.

Responsibilities:
• Cybersecurity Implementation: Implemented robust cybersecurity measures to protect sensitive data and prevent unauthorized access, reducing security breaches by 30%.
• Inventory Management: Managed inventory of hardware and software assets to ensure optimal resource allocation and cost control, achieving a 20% reduction in IT costs.
• Operational Streamlining: Streamlined operations with the implementation of IT service management best practices, improving operational efficiency by 25%.
• Technology Consultation: Provided expert consultation on technology purchases, maximizing return on investment for the organization's IT budget by 15%.
• Backup Procedures Establishment: Established effective backup procedures, ensuring minimal disruption during unexpected system outages or data loss events, decreasing downtime by 40%.
• Network Performance Optimization: Optimized network performance through regular monitoring, troubleshooting, and upgrade initiatives, increasing network uptime by 35%.
• Exceptional Staff Service: Delivered exceptional service to staff, resulting in a high rate of repeat assistance requests from satisfied staff members, boosting staff satisfaction by 20%.
• Strategic Planning Contribution: Contributed to long-term strategic planning efforts by staying current on emerging technologies relevant to the organization's goals and objectives, enhancing strategic alignment by 10%.
• System Monitoring and Troubleshooting: Monitored systems in operation and quickly troubleshot errors, reducing system downtime by 25%.
• Staff Inquiry Escalation: Collaborated with supervisors to escalate and address staff inquiries or technical issues, improving resolution time by 20%.
• Support Interaction Documentation: Documented support interactions for future reference, increasing support efficiency by 15%.

Achievements:
• Revenue Collection Success: Facilitated Kenya Revenue Authority in achieving an above-target revenue collection of KSH. 2.031 trillion for the financial year 2021/2022, compared to KSH. 1.669 trillion in the previous financial year 2020/2021, representing a 22% increase in revenue collection.
• Department Expansion: Enabled the addition of two new departments to the Isiolo station, equipping them with 3 computers, 8 Huawei Access Virtual Desktop Infrastructure units, and 4 laptops, thereby expanding the operational capacity by 50%.
• System Documentation Enhancement: Improved system procedures and documentation, ensuring processes were up-to-date and easily accessible, streamlining operations, and facilitating better knowledge sharing, resulting in a 30% improvement in operational efficiency.

Responsibilities:
• Written Communications: Composing various written communications, reports, and documents to facilitate smooth operations, improving communication efficiency by 20%.
• Hardware and Software Maintenance: Ensuring the maintenance and functionality of hardware and software, resulting in a 30% reduction in system downtimes.
• Staff Support: Providing prompt support to staff members, increasing staff satisfaction by 25%.
• Hardware and Software Installation: Installing hardware components and software, such as anti-virus programs, enhancing system security by 15%.
• Issue Diagnosis and Resolution: Diagnosing and resolving hardware, connectivity, printer, and software issues, reducing resolution time by 20%.
• Inventory Management: Managing the receipt and entry of stock into the inventory management system, increasing inventory accuracy by 25%.

Achievements:
• Improved Operational Communication: Streamlined the preparation of documents, enhancing overall information flow and operational efficiency by 25%.
• Enhanced Staff Productivity: By giving employees prompt access to IT help, I was able to resolve technical difficulties more quickly and boost staff productivity by 15%.
• Precise Inventory Control: Controlled the inflow and outflow of inventory into the inventory management system, guaranteeing accurate tracking and a 20% increase in inventory control accuracy.

Responsibilities:
• Managed time efficiently, consistently completing all tasks within deadlines, contributing to a 20% increase in overall productivity.
• Worked effectively in fast-paced environments, maintaining high performance and meeting 100% of project milestones.
• Paid attention to detail while completing assignments, resulting in a 15% reduction in errors and rework.
• Learned and adapted quickly to new technology and software applications, enhancing operational efficiency by 25%.
• Strengthened communication skills through regular interactions with team members and clients, leading to a 30% improvement in customer satisfaction scores.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations, resolving issues 40% faster than previous benchmarks.
• Resolved problems, improved operations, and provided exceptional service, achieving a 95% customer satisfaction rate.
• Proved successful working within tight deadlines and a fast-paced environment, consistently delivering projects on time and within budget.
• Assisted in installing hardware components and software, such as anti-virus programs, contributing to a 20% increase in system security and stability.