HAITHAM ABDALLA
BARISTA
MOMBASA,NAIROBI
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at THE G.O.A.T SOMALI KITCHEN. Expert in barista training and customer service, adept at staff management and fostering a team-oriented environment. Achieved significant improvements in service delivery by implementing innovative product introductions and maintaining high standards of cleanliness and organization.
Overview
11
11
years of professional experience
4
4
Languages
Work History
Barista Manager
THE G.O.A.T SOMALI KITCHEN
09.2023 - Current
- Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
- Elevated overall store atmosphere with attention to detail in visual merchandising displays that showcased featured products effectively.
- Implemented successful seasonal menu offerings that attracted new customers while satisfying existing clientele preferences for variety.
- Collaborated with other managers to develop best practices for store operations and employee development.
- Strengthened team morale by recognizing outstanding performance, offering constructive feedback, and facilitating open communication among staff members.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Designed and adjusted work schedules to meet business demands.
- Managed staff schedules and maintained adequate coverage for all shifts.
Boba Barista
BOBA CAFETERIA
01.2023 - 08.2023
- Contributed to store cleanliness, carrying out routine cleaning tasks as part of daily responsibilities.
- Balanced cash register accurately at shift''s end, demonstrating responsibility and trustworthiness.
- Collaborated with team members to optimize workflow during peak hours for improved customer service.
- Resolved customer complaints professionally, fostering positive relationships and maintaining brand reputation.
- Cleaned counters, machines, utensils, and seating areas daily.
- Played an active role in ongoing training sessions and workshops, continuously improving skills as a Boba Barista.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Controlled line and crowd with quick, efficient service.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Participated in inventory management tasks to ensure adequate stock levels for daily operations.
Human Resources Manager
COX & KINGS SOLUTIONS LIMITED
07.2021 - 11.2022
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Clientele passport and visa applications.
- Air ticketing.
- Recruitment Database Management.
Assistant Manager
BAYAN KAMPALA DIAGNOSTIC CENTRE LIMITED
01.2021 - 05.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Data entry.
- Financial Planing and reconciliations.
- Medical Result Processing, Compilation and Release.
Manager
TAI MEDICAL CENTRE
10.2020 - 01.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Onboarded new employees with training and new hire documentation.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Medical Result Processing.
Assistant Manager
OUR YORK PHARMACEUTICALS
06.2019 - 04.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Established team priorities, maintained schedules and monitored performance.
- Monitored security to protect employees, customers and property.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Record Keeping.
- First Aid Adminnistration.
Census Enumerator
KENYA NATIONAL BUREAU OF STATISTICS
08.2019 - 09.2019
- Attended team meetings to develop job knowledge.
- Ensured accurate geographic coverage by thoroughly reviewing maps and address listings before beginning enumeration activities.
- Participated in ongoing training sessions, continuously updating knowledge on census policies and procedures to maintain optimal job performance.
- Maintained strict confidentiality with sensitive personal information, ensuring compliance with federal regulations.
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Utilized strong communication skills for navigating language barriers and cultural differences among respondents.
- Improved data accuracy by diligently collecting and recording census information from households.
- Navigated difficult situations professionally, such as dealing with uncooperative respondents or resolving conflicts among team members.
Clerk
TORORO CEMENT LIMITED
04.2017 - 05.2019
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Increased efficiency by streamlining filing systems and organizing important documents.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
Cashier
KEYA NATIONAL AGRICULTURAL EVENT
08.2013 - 09.2013
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
CERTIFICATE IN BARISTA - BARISTA
WORTHSTART INSTITUTE OF BARISTA & MIXOLOGISTS
Nairobi, Nairobi Province, Kenya 04.2001 -
Bachelor of Science - INNFORMATION TECHNOLOGY
INTERNATIONAL UNIVERSITY OF EAST AFRICA
KAMPALA, UGANDA 04.2001 -
High School Diploma -
KAMPALA ITERNATIONAL UNIVERSITY
KAMPALA, UGANDA 04.2001 -
CERTIFICATE - HIGH SCHOOL
WAMY BOYS HIGH SCHOOL
Nairobi, Nairobi Province, Kenya 04.2001 -
CERTIFICATE - PRIMARY SCHOOL
HIGH VISION ACADEMY
Nairobi, Nairobi Province, Kenya 04.2001 -
Skills
Barista Training
Timeline
Barista Manager
THE G.O.A.T SOMALI KITCHEN
09.2023 - Current
Boba Barista
BOBA CAFETERIA
01.2023 - 08.2023
Human Resources Manager
COX & KINGS SOLUTIONS LIMITED
07.2021 - 11.2022
Assistant Manager
BAYAN KAMPALA DIAGNOSTIC CENTRE LIMITED
01.2021 - 05.2021
Manager
TAI MEDICAL CENTRE
10.2020 - 01.2021
Census Enumerator
KENYA NATIONAL BUREAU OF STATISTICS
08.2019 - 09.2019
Assistant Manager
OUR YORK PHARMACEUTICALS
06.2019 - 04.2020
Clerk
TORORO CEMENT LIMITED
04.2017 - 05.2019
Cashier
KEYA NATIONAL AGRICULTURAL EVENT
08.2013 - 09.2013
CERTIFICATE IN BARISTA - BARISTA
WORTHSTART INSTITUTE OF BARISTA & MIXOLOGISTS
04.2001 -
Bachelor of Science - INNFORMATION TECHNOLOGY
INTERNATIONAL UNIVERSITY OF EAST AFRICA
04.2001 -
High School Diploma -
KAMPALA ITERNATIONAL UNIVERSITY
04.2001 -
CERTIFICATE - HIGH SCHOOL
WAMY BOYS HIGH SCHOOL
04.2001 -
CERTIFICATE - PRIMARY SCHOOL
HIGH VISION ACADEMY
04.2001 -
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