HAITHAM ABDALLA
BARISTA
MOMBASA,NAIROBI
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at THE G.O.A.T SOMALI KITCHEN. Expert in barista training and customer service, adept at staff management and fostering a team-oriented environment. Achieved significant improvements in service delivery by implementing innovative product introductions and maintaining high standards of cleanliness and organization.
Overview
11
11
years of professional experience
4
4
Languages
Work History
Barista Manager
THE G.O.A.T SOMALI KITCHEN
09.2023 - Current
- Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
- Elevated overall store atmosphere with attention to detail in visual merchandising displays that showcased featured products effectively.
- Implemented successful seasonal menu offerings that attracted new customers while satisfying existing clientele preferences for variety.
- Collaborated with other managers to develop best practices for store operations and employee development.
- Strengthened team morale by recognizing outstanding performance, offering constructive feedback, and facilitating open communication among staff members.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Designed and adjusted work schedules to meet business demands.
- Managed staff schedules and maintained adequate coverage for all shifts.
Boba Barista
BOBA CAFETERIA
01.2023 - 08.2023
- Contributed to store cleanliness, carrying out routine cleaning tasks as part of daily responsibilities.
- Balanced cash register accurately at shift''s end, demonstrating responsibility and trustworthiness.
- Collaborated with team members to optimize workflow during peak hours for improved customer service.
- Resolved customer complaints professionally, fostering positive relationships and maintaining brand reputation.
- Cleaned counters, machines, utensils, and seating areas daily.
- Played an active role in ongoing training sessions and workshops, continuously improving skills as a Boba Barista.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Controlled line and crowd with quick, efficient service.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Participated in inventory management tasks to ensure adequate stock levels for daily operations.
Human Resources Manager
COX & KINGS SOLUTIONS LIMITED
07.2021 - 11.2022
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Clientele passport and visa applications.
- Air ticketing.
- Recruitment Database Management.
Assistant Manager
BAYAN KAMPALA DIAGNOSTIC CENTRE LIMITED
01.2021 - 05.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Data entry.
- Financial Planing and reconciliations.
- Medical Result Processing, Compilation and Release.
Manager
TAI MEDICAL CENTRE
10.2020 - 01.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Onboarded new employees with training and new hire documentation.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Medical Result Processing.
Assistant Manager
OUR YORK PHARMACEUTICALS
06.2019 - 04.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Established team priorities, maintained schedules and monitored performance.
- Monitored security to protect employees, customers and property.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Record Keeping.
- First Aid Adminnistration.
Census Enumerator
KENYA NATIONAL BUREAU OF STATISTICS
08.2019 - 09.2019
- Attended team meetings to develop job knowledge.
- Ensured accurate geographic coverage by thoroughly reviewing maps and address listings before beginning enumeration activities.
- Participated in ongoing training sessions, continuously updating knowledge on census policies and procedures to maintain optimal job performance.
- Maintained strict confidentiality with sensitive personal information, ensuring compliance with federal regulations.
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Utilized strong communication skills for navigating language barriers and cultural differences among respondents.
- Improved data accuracy by diligently collecting and recording census information from households.
- Navigated difficult situations professionally, such as dealing with uncooperative respondents or resolving conflicts among team members.
Clerk
TORORO CEMENT LIMITED
04.2017 - 05.2019
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Increased efficiency by streamlining filing systems and organizing important documents.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
Cashier
KEYA NATIONAL AGRICULTURAL EVENT
08.2013 - 09.2013
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
CERTIFICATE IN BARISTA - BARISTA
WORTHSTART INSTITUTE OF BARISTA & MIXOLOGISTS
Nairobi, Nairobi Province, Kenya 04.2001 -
Bachelor of Science - INNFORMATION TECHNOLOGY
INTERNATIONAL UNIVERSITY OF EAST AFRICA
KAMPALA, UGANDA 04.2001 -
High School Diploma -
KAMPALA ITERNATIONAL UNIVERSITY
KAMPALA, UGANDA 04.2001 -
CERTIFICATE - HIGH SCHOOL
WAMY BOYS HIGH SCHOOL
Nairobi, Nairobi Province, Kenya 04.2001 -
CERTIFICATE - PRIMARY SCHOOL
HIGH VISION ACADEMY
Nairobi, Nairobi Province, Kenya 04.2001 -
Skills
Barista Training
New Product Introduction
Shop Opening and Closing
Coffee grinding
Espresso machine operation
Cleanliness and Organization
Customer Service
Complaint Handling
POS Systems
Team Building and Leadership
Staff Management
Attention to Detail
Timeline
Barista Manager
THE G.O.A.T SOMALI KITCHEN
09.2023 - Current
Boba Barista
BOBA CAFETERIA
01.2023 - 08.2023
Human Resources Manager
COX & KINGS SOLUTIONS LIMITED
07.2021 - 11.2022
Assistant Manager
BAYAN KAMPALA DIAGNOSTIC CENTRE LIMITED
01.2021 - 05.2021
Manager
TAI MEDICAL CENTRE
10.2020 - 01.2021
Census Enumerator
KENYA NATIONAL BUREAU OF STATISTICS
08.2019 - 09.2019
Assistant Manager
OUR YORK PHARMACEUTICALS
06.2019 - 04.2020
Clerk
TORORO CEMENT LIMITED
04.2017 - 05.2019
Cashier
KEYA NATIONAL AGRICULTURAL EVENT
08.2013 - 09.2013
CERTIFICATE IN BARISTA - BARISTA
WORTHSTART INSTITUTE OF BARISTA & MIXOLOGISTS
04.2001 -
Bachelor of Science - INNFORMATION TECHNOLOGY
INTERNATIONAL UNIVERSITY OF EAST AFRICA
04.2001 -
High School Diploma -
KAMPALA ITERNATIONAL UNIVERSITY
04.2001 -
CERTIFICATE - HIGH SCHOOL
WAMY BOYS HIGH SCHOOL
04.2001 -
CERTIFICATE - PRIMARY SCHOOL
HIGH VISION ACADEMY
04.2001 -