Habib Cyril Lukaya
Product Manager
Kakamega
Summary
Flexible Junior Product Manager with 2 years of experience participating in creation of new products from idea stage until launch. Skillful in gathering product requirements, suggesting product enhancements and performing quality assurance controls. Familiar with market research, consumer behavior and marketing techniques paired with experience with web technologies.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Associate Product Manager
Sun King
2022.03 - Current
- Developed product documentation to communicate upcoming features and products to internal teams.
- Liaised with clients to better understand business needs and current market landscape.
- Compiled product and customer data to generate informed profit projections.
- Consulted with product development teams to enhance products based on customer interest data.
- Analyzed metrics to measure product performance.
- Achieved 4.5 out of 5 customer satisfaction rating on newly introduced products
Pilot Manager
Sun King
2019.05 - 2022.03
- Define KPIs for successful pilot
- Spearheaded piloting of all new products
- Managed pilot Budget and Timelines
- Create Project Charter, Road Map, and Pilot Team
- Directed Quality Team signs off on agreed benchmark
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed over 18 new product pilots
- Proved successful working within tight deadlines and fast-paced atmosphere.
Regional Mentor
Sun King
2018.03 - 2019.05
- Plan and execute timely field training to over 400 field agents and staff
- Co-develop learning material in form of PowerPoint & videos
- Developed and maintained courteous and effective working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Prepared variety of different written communications, reports and documents
- Actively listened to agents' requests, confirming full understanding before addressing concerns.
- Collaborated with team members to achieve target results.
Technical Sales Executive
Mustek Limited
2017.11 - 2018.03
- Prepared and delivered samples and quotations to customers while providing technical expertise to convert prospects into sales.
- Promoted company products and services by attending trade shows and industry conferences.
- Researched product availability and acquired use, benefits and pricing structure information for clients.
- Prospected new customers to generate sales leads and increased revenue from existing clients.
- Provided input on contractual agreements for products and services to develop options and maximize profit margins.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Increased sales of high value Products by 12%
Technical Sales Manager
Africa Digital Learning Academy
2014.05 - 2017.06
- Promoted company products and services by attending trade shows and industry conferences.
- Partnered with marketing team to contribute towards marketing strategy by monitoring competitive products and industry reactions.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth by 20%
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
ICT Manager
Africa Digital Learning Academy
2013.11 - 2014.05
- In charge of the ICT department of the company
- Implementing ICT strategies on behalf of the company
- Working with the Directors in making ICT related decisions
- Worked as part of the interviewing panel for the junior
- ICT and new staff of the company
- Maintenance and repair of the computers and their peripherals to ensure smooth operations and installing the latest and most preferred software by the customer
ICT Manager
OHERS
2012.01 - 2013.10
- Creating and developing research materials, for projects work involving data collection, field studies, fieldwork, and survey
- Spearheaded formulation, distribution, and collection of questionnaires to community health workers
- Training of community health worker on neonatal asphyxia and postpartum hemorrhage with collaboration with maternity nurses using power point presentation and animated scribe videos
- Trained over 200 community health workers on data collection tools
- Creating and developing research materials for organization, for projects work involving data collection, field studies, fieldwork, and survey
- Established standard operating procedures and preventive maintenance on newly acquired systems.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Developed and initiated projects, managed costs and monitored performance
Technical Support Intern
Intelogic Computers Systems
2011.08 - 2011.12
- Maintenance and repair of computers hardware
- Patched software and installed new versions to eliminate security problems and protect data.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Demonstrating and teaching clients on using new computer software and operating systems
- Configured hardware, devices and software to set up work stations for employees.
Education
Certificate - Photovoltaics
Strathmore University
Nairobi 2020.03 - 2020.04
Diploma - Information Technology
Higrade College
2011.01 - 2011.05
Skills
PeopleSoft
Client communication
MS Office
Flexible and Adaptable
Self-Motivated
Product development
Accomplishments
- Resolved product issue through consumer testing.
- Collaborated with team of 6 in the development of Sun King home 200X Sun King Home 500X and Sun King Home 8000 product.
- Introduced the sale of Pay as you go enforced smartphones
- Piloted the distribution of smart meters for LPG cooking fuel
- Oversaw the phase out of Sun King legacy product to new Home System globally
Skills
PeopleSoft
Timeline
Associate Product Manager
Sun King
2022.03 - Current
Certificate - Photovoltaics
Strathmore University
2020.03 - 2020.04
Pilot Manager
Sun King
2019.05 - 2022.03
Regional Mentor
Sun King
2018.03 - 2019.05
Technical Sales Executive
Mustek Limited
2017.11 - 2018.03
Technical Sales Manager
Africa Digital Learning Academy
2014.05 - 2017.06
ICT Manager
Africa Digital Learning Academy
2013.11 - 2014.05
ICT Manager
OHERS
2012.01 - 2013.10
Technical Support Intern
Intelogic Computers Systems
2011.08 - 2011.12
Diploma - Information Technology
Higrade College
2011.01 - 2011.05