GRIFFIN MONDA TINEGA
Mombasa, Mombasa District
Summary
Dynamic and dedicated bar waiter with extensive experience at Voyager Beach Resort, excelling in customer service and payment processing. Proven ability to manage high-volume orders while maintaining cleanliness and organization. Recognized for exceptional multitasking skills and a proactive approach to guest satisfaction, consistently enhancing the overall dining experience.
Overview
5
5
years of professional experience
Work History
Bar Waiter
Voyager Beach Resort
02.2021 - Current
- Maintained clean and organized bar area.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
- Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
- prepared garnishes for different cocktails.
- prepared and presented appealing cocktails.
- handled variuos types of payments eg PDQ and cash transactions.
- POS knowledge.
- polishing glassware.
- suggesting and pushing high value food and drinks.
- Communicated with guests to record orders and assess needs.
- Assisted in inventory management, tracking stock levels, and ordering supplies as needed.
- Poured and prepared mixed drinks for over [Number] customers daily.
- Anticipated guest needs and provided proactive service.
Banquet Server
Sarova Whitesands Beach Resort and Spa
08.2020 - 09.2020
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Carried out professional service, retaining polite and friendly approach at all times.
- Delivered outstanding service even during peak hours or challenging circumstances, receiving commendations from both clients and supervisors alike.
- Facilitated seamless communication between event planners and catering team, ensuring all needs were met.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
Education
Diploma in Catering And Accomodation Management - Hospitality And Tourism Management
Kenya Coast National Polytechnic
Mombasa, Mombasa District, Kenya03-2022
Skills
- Customer service
- Strong multitasking
- Cleaning and sanitization
- Order taking
- Payment processing
- POS systems
- Memory retention
- Cash handling
- Cleanliness
Languages
English
Advanced (C1)
French
Beginner (A1)
Timeline
Bar Waiter
Voyager Beach Resort
02.2021 - Current
Banquet Server
Sarova Whitesands Beach Resort and Spa
08.2020 - 09.2020
Diploma in Catering And Accomodation Management - Hospitality And Tourism Management
Kenya Coast National Polytechnic