Grace Patricia Wambui
Customer Service Representative
Nairobi,30
Summary
Proven track record in enhancing customer service delivery at Romsey UK(remote), adept in service standard compliance and fostering staff education. Successfully boosted membership retention and integrated customer feedback for showroom improvements. Excels in report preparation and providing exceptional support, demonstrating both hard and soft skills in a remote customer service environment.
Overview
3
3
years of professional experience
Work History
Remote Customer Service
Romsey UK(remote)
01.2022 - Current
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
- Gathered valuable customer feedback for continuous improvement of products and services offered in the showroom.
- Boosted membership retention through attentive customer service and personalized interactions.
- Contributed to company-wide initiatives focused on improving processes and enhancing customer service delivery.
Education
Diploma - Business Administration And Management
Nairobi Technical Training Institute
Nairobi 11.2017
Diploma - Accounting And Finance
Zetech University
Nairobi,Kenya09.2015
Skills
Service standard compliance
Additional Information
Problem solving abilities.
Active listening
Customer service
Timeline
Remote Customer Service
Romsey UK(remote)
01.2022 - Current
Diploma - Business Administration And Management
Nairobi Technical Training Institute
Diploma - Accounting And Finance
Zetech University
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