Grace Wanjohi
Virtual Assistant | Social Media Strategist | Airbnb Host
Nairobi
Summary
Results-driven Virtual Assistant, Social Media Strategist, and Airbnb Host with 7+ years of experience in remote operations, digital marketing, and business optimization. Adept at project coordination, AI-powered business automation, and workflow optimization. Strong analytical thinker with expertise in process improvement, customer experience, and digital transformation. Excels in high-volume task management, cross-functional collaboration, and strategic planning. Seeking a role with career growth, while leveraging freelancing expertise and Airbnb hosting to drive operational excellence.
I provide impactful results. By handling the behind-the-scenes work, I empower you to focus on business growth. If you're ready to elevate your operations, let's connect and make it happen.
Overview
12
12
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Airbnb Host
| Self Managed
01.2025 - Current
- Manage and optimize short-term rental listings across multiple platforms i.e. Airbnb, TripAdvisor, Vrbo, Booking.com, Tiktok, Meta etc, ensuring high occupancy rates.
- Oversee guest communication, bookings, and check-ins, ensuring seamless experiences.
- Implement pricing strategies to maximize revenue based on market trends.
- Utilize customer feedback and reviews to enhance guest satisfaction and retention.
- Managed all aspects of the hosting experience, from check-in to check-out, ensuring smooth operations for each guest stay.
- Developed a comprehensive house manual to provide clear instructions for guests during their stay.
Virtual Assistant
Freelancer on Upwork
04.2023 - Current
- Conduct in-depth market research and data analysis to support client projects.
- Manage daily schedules, virtual meetings, and travel arrangements for international clients.
- Oversee social media accounts, driving engagement through content strategy and audience growth.
- Implement AI-driven automation for administrative tasks, increasing efficiency.
- Provide customer support via email, phone, and live chat, ensuring high client satisfaction.
- Optimize workflow efficiency using CRM and project management tools (Asana, Trello, Slack).
Claims Analyst
Directline Assurance
04.2019 - 02.2023
- Processed & resolved 1000+ claims, ensuring timely settlements and regulatory compliance.
- Negotiated fair settlements while maintaining positive client relationships.
- Implemented fraud detection strategies, reducing fraudulent claims by 15%.
- Conducted data-driven risk analysis, improving process efficiency and decision-making.
- Led cross-functional communication between legal, compliance, and customer support teams.
- Developed training materials to enhance team productivity & policy knowledge.
- Demonstrated ability of cost containment by ensuring that claims received from the insured's are finalized at the lowest market cost and inherently retaining the loss ratio at 54%
- Demonstrated a high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.
- Maintain a record of all salvages ready for disposal and ensure that all salvages are disposed of within 30 days from final claim payment
- Interacted with clients and employees, which helped cultivate positive working relationships.
- Maintained strict confidentiality with all personal data as per company guidelines.
Claims Assistant
Directline Assurance Co. Ltd
01.2016 - 04.2019
- Accurately updated insurance claims systems, maintaining 99% data integrity.
- Assisted claims officers with document verification, case reviews, and data entry.
- Developed improved documentation procedures, reducing processing time by 20%.
- Liaised with clients, legal teams, and internal departments to streamline case resolution.
- Maintained strong relationships with service providers for seamless coordination during claim resolutions.
Product Consultant and Sales Executive
Fones Direct Ltd
02.2013 - 12.2014
- Increased client retention by 30% through personalized follow-up strategies.
- Developed tailored solutions based on market research, boosting sales revenue by 20%.
- Conducted product demonstrations and competitor analysis, strengthening brand positioning.
- Achieved top-performer status, consistently exceeding quarterly sales targets.
- Ensured that the team created a proper and efficient bridge between our customers and our service center department for after sales service
- Attending to customers and any inquiries they have, that is, through email, phone calls face to face meetings etc and making sure that all the clients are satisfied with information and services offered
- Contributed to revenue growth by identifying upselling opportunities based on client needs analysis.
Education
Digital Marketing & E-Commerce
Google Digital Garage
Remote 04.2001 -
ALX Virtual Assistant Certification
ALX Africa
12-2022
Certificate of Proficiency in Insurance -
Kenya College of Insurance
04.2001 -
Accounting
Kenya College of Accounting
12-2015
Skills
Project Management
Core Competencies
- Team Coordination & Operations Management (Remote or Onsite)
- Virtual Assistance & Administrative Support
- AI-Powered Business Automation
- Digital Marketing & Social Media Strategy
- Customer Experience & Retention Strategies
- Airbnb Hosting & Short-Term Rental Management
- Project Management & Strategic Planning
- Data Analysis & Process Optimization
Certification
ALX Virtual Assistant Course
Timeline
Airbnb Host
| Self Managed
01.2025 - Current
Virtual Assistant
Freelancer on Upwork
04.2023 - Current
Claims Analyst
Directline Assurance
04.2019 - 02.2023
Claims Assistant
Directline Assurance Co. Ltd
01.2016 - 04.2019
Product Consultant and Sales Executive
Fones Direct Ltd
02.2013 - 12.2014
Digital Marketing & E-Commerce
Google Digital Garage
04.2001 -
Certificate of Proficiency in Insurance -
Kenya College of Insurance
04.2001 -
ALX Virtual Assistant Certification
ALX Africa
Accounting
Kenya College of Accounting
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