Grace Majalla Kizembera

• Handling guest arrivals ,pick up request, transport arrangement, luggage handing and hotel information.
• Stand by at the arrival terminal with a placard with

the guest name in it.

• Escort guests to the vehicle and give briefing if there is any.
• Supervising drivers to make sure the cars are clean and drivr is well groomed at any time.
• Report writing.

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Placed outbound customer service or customer satisfaction calls to follow up on issues.
• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Responded to customer calls and emails to answer questions about products and services.