Grace Zawadi Mangi
Nairobi
Summary
Dynamic individual equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Network Administrator
National Security Telecommunication Service
05.2024 - Current
- Administer network systems to ensure optimal performance and security across all operational units.
- Implement network monitoring tools for real-time assessment of system health and performance issues.
- Lead troubleshooting efforts for complex network issues, reducing downtime and enhancing service reliability.
- Identify and immediately resolv issues with network devices.
- Assist IT personnel on troubleshooting issues and closing tickets.
- Monitor system performance and respond to alerts.
- Maintain network, hardware and software to support network availability to end users.
- Responds to incidents using standard incident management processes, including root cause analysis (RCA) of any issues to identify and deploy corrective actions.
- Coordinate with vendors and service providers to ensure required service and quality levels are delivered.
Network Administrator
National Police Service
12.2013 - 05.2024
- Manage data backups and disaster recovery operations for national police service
- Facilitate smooth network operations for on-site users and total of over 50 users across different locations.
- Monitor the stability of network services to ensure comprehensive stability.
- Perform system maintenance and upgrades, including patches, service packs, hot fixes and new security configurations.
- Ensure computer and telephone system service continuity for users through technical expertise, assistance and project coordination.
- Optimize network operations by monitoring, troubleshooting
- Assign application access, security roles, and permissions.
- Review network settings and make immediate updates, which improve overall security measures.
- Login, resolve, and escalate on-site and off-site issues.
- Installed, maintained, and supported all network and voice-related hardware, software, and communication links for design.
- Planned, coordinated, and implemented network security measures.
- Maintain network hardware and software and monitored network to ensure network availability to end users.
- Troubleshoot failed drives, warnings, and unscheduled reboots.
- Perform necessary maintenance to support network availability.
- Diagnose and resolve hardware, software and network problems and replace defective components.
- Integrate and coordinate new security procedures and measures to protect the network.
CCTV Operator
National Police Service
12.2014 - 05.2024
- Visit sites and locations to identify areas needing to be monitored with CCTV cameras.
- Use police databases and computer systems to monitor, record and communicate information to appropriate police personnel.
- Investigate prior incidents on CCTV to prepare reports.
- Operate CCTV equipment, radios and ancillary equipment to reduce crime, disorder and fear of crime.
- Maintain high awareness towards safety, damage and loss prevention by conducting training seminars for officers within the national police service.
- Use IVS and ANPR systems to record all incidents, including time, date, and location.
- Monitor all activities captured on cameras to inform officers on patrol of suspicious activities, including accidents and suspicious terrorism activities.
- Aide in displaying and exhibiting CCTV services to interested parties.
- Watch both live and recorded video surveillance footage.
- Use incident reporting software to track daily activities.
- Analyze and produce course-of-action reports and escalate issues to management when necessary.
- Secure entrances and exits via physical presence and careful monitoring of CCTV.
- Apply effective communication and interpersonal skills when interacting with all levels of personnel and the general public.
- Triage problems quickly, providing precise and clear information while working under minimum supervision.
- Inspect and adjust security systems, equipment, and machinery to gain better overall coverage.
Digital Forensic Investigation Officer
National Police Service Forensic Lab
03.2013 - 12.2014
- Investigating computer systems and networks for evidence of cybercrime
- Collecting and analyzing digital evidence related to cybercrimes
- Creating detailed reports of findings and presenting them to investgating officers
- Assisting in the prosecution of cybercriminals by providing expert testimony in court
- Recommending and implementing security measures to protect sensitive information and systems from cyber attacks
Criminal Investigations Detective
National Police Service
10.2012 - 02.2013
- Identified witnesses and collected statements to gather information and pursue remedies for violations of legal standards.
- Followed constitutional standards to obtain and execute warrants for arrests and searches properly.
- Delivered calm, professional testimony to support case evidence, established timelines, and offered law enforcement expertise.
- Conducted thorough investigations to help develop strong criminal cases.
- Marked off crime scenes and controlled access to protect evidence from tampering or loss.
- Gathered facts from interviews of suspects, witnesses, and complainants.
- Obtained and verified evidence by interviewing, observing, and conducting surveillance of suspects and records.
- Oversaw criminal cases, coordinated investigations, and prepared evidence and investigators for court cases.
- Preserved all evidence for court hearings and checked the integrity of individuals.
- Increased evidence-collection capabilities by updating forensic lab equipment and coordinating training for officers.
Education
Bachelor of Science - Computer Science
Catholic University of Eastern Africa
Nairobi08.2008
KCSE -
St Johns Girls High School
Kaloleni11.2002
Skills
- Technical support
- System administration
- Network troubleshooting
- Network performance monitoring
- IP addressing and subnetting
- Effective communication
Timeline
Network Administrator
National Security Telecommunication Service
05.2024 - Current
CCTV Operator
National Police Service
12.2014 - 05.2024
Network Administrator
National Police Service
12.2013 - 05.2024
Digital Forensic Investigation Officer
National Police Service Forensic Lab
03.2013 - 12.2014
Criminal Investigations Detective
National Police Service
10.2012 - 02.2013
Bachelor of Science - Computer Science
Catholic University of Eastern Africa
KCSE -
St Johns Girls High School
Short Training
- LTE Radio and Core Network course, Huawei
- Certified Ethical Hacker, AFRALTI
- Cisco Certified Network Associate (CCNA), AFRALTI
- Certificate in Unite Aware Online Course, UN Technology Training Portal
- UN Women in IT Outreach Course, Entebbe, Uganda
- Certificate in Cyber-attacks and Prevention Techniques, Center for Development of Advanced Computing, Punjab, India
- Certificate in NEC Server ESMPro Operation and Maintenance
- Certificate in Neoface Watch Operation Engineering, NEC Africa
- Certificate in NeoFace Watch Operational End User, NEC Africa
- Certificate for Special Station Commanders’ Course, DCI Training School, Nairobi
- Certificate in Safe City Training, Huawei University, China
- Certificate of Training in Internet Child Exploitation, Kids Internet Safety Alliance
- Certificate in Basic Investigations, DCI Training School
References
Mr. Maurice Omondi,
Office of the Inspector General,
P.O BOX 150, Homabay,
Tel: +254720860428,
Email: mauriceomondi65@yahoo.com
Mr. Kennedy Mukiri,
Safaricom Kenya Ltd,
P.O BOX 33028, Nairobi, 00600,
Tel: +254722791268, kmukiri@safaricom.co.ke
Madam Lilian Oketch,
Ncba Bank Ltd,
P.O BOX 66430, Nairobi,
Tel: +254727949917