Grace Wanjiku Njuguna
Cooperative Manager
Nairobi,Kenya
Summary
Dedicated Cooperative Management professional with experience in member relations, customer service, records management, and administrative support. Skilled in handling member inquiries, maintaining accurate records, coordinating office operations, and fostering positive client relationships. Committed to delivering efficient cooperative services and supporting organizational growth.
Overview
5
5
years of professional experience
Work History
Office Administrator
DOMSWISS AFRICA LTD
01.2023 - 01.2026
- Assisted members by responding to inquiries and providing detailed information on services
- Maintained and updated member accounts, ensuring accuracy and timely service
- Resolved member issues efficiently, fostering positive client relationships
- Managed company scheduling, optimizing team workflows and project timelines
- Handled all incoming and outgoing communications, maintaining a high standard of professionalism
- Restocked and monitored office supplies, reducing delays by maintaining inventory
- Drafted documents, correspondence and reports using Google Workspace tools.
- Answered questions and provided customers with pricing information.
- Scheduled office equipment service and repairs with vendors.
Customer Care Specialist
COSMOPOLITAN DT SACCO
09.2022 - 12.2022
- Assisted members by responding to inquiries and providing detailed information on services.
- Maintained and updated member accounts, ensuring accuracy and timely service.
- Resolved member issues efficiently, fostering positive client relationships.
- Calmly dealt with irate customers by offering constructive solutions in a professional manner.
- Scheduled appointments for customers as required by their needs or concerns.
- Ensured confidentiality of all sensitive information handled during client interactions.
- Worked closely with the team to meet or exceed service goals on a consistent basis.
Licensing Officer
COUNTY GOVERNMENT OF NAKURU
03.2021 - 05.2021
- Oversaw the issuance of trade licenses, organized licensing data, and managed records
- Supported clients with information and assistance, improving customer satisfaction
- Scheduled appointments and coordinated meetings for streamlined client interactions
- Monitored compliance with local ordinances in issuing municipal licenses and permits.
- Resolved customer service issues promptly to maintain high levels of satisfaction among visitors.
- Implemented electronic filing systems to improve document management and accessibility.
- Helped customers with completing applicants and other forms.
Education
Certificate - Virtual Assistance
ALX Academy
11.2024
Diploma - Cooperative Management
Kabete National Polytechnic
11.2021
Certificate - Programming
Mocom Institute of Technology
08.2018
Skills
Cooperative Management
Member Relations
Customer Service
Records Management
Communication
Administrative Support
Report Writing
Problem Solving
Microsoft Office & Google Workspace
Team Collaboration
Conflict Resolution
Organizational Skills
Timeline
Office Administrator
DOMSWISS AFRICA LTD
01.2023 - 01.2026
Customer Care Specialist
COSMOPOLITAN DT SACCO
09.2022 - 12.2022
Licensing Officer
COUNTY GOVERNMENT OF NAKURU
03.2021 - 05.2021
Certificate - Programming
Mocom Institute of Technology
Diploma - Cooperative Management
Kabete National Polytechnic
Certificate - Virtual Assistance
ALX Academy