Grace Wanjiku Gitau
Kiserian
Summary
To be part of a competent and result oriented work team driven by a desire to exceed benchmarks and able to meet deadlines through hard work, dedication and continuous development leading to great career growth.
Overview
13
13
years of professional experience
Work History
Soft Collection Agent
Mogo Finance
12.2025 - Current
- Negotiated repayment schedules and terms with customers to align with their financial capabilities, fostering cooperation.
- Address and resolve debtor inquiries, complaints, or concerns in a timely and professional manner.
- Cultivated positive customer relationships to support effective debt recovery and reduce future delinquencies.
- Ensure compliance with contractual obligations and regulatory requirements.
- Maintain accurate and up-to-date records of customer accounts, including communication history and payment status.
- Process and organize debt collection correspondence and related documentation.
- Recommended process improvements in debt collection to streamline operations and boost effectiveness.
Accounts Officer
Kikkoman East Africa Trading Ltd
01.2019 - 06.2024
- Preparation of bank reconciliation and ensuring the cash book is in line with the operation accounts.
- Maintained the cash book to ensure accurate financial records.
- Successfully managed company finances by doing bank reconciliation and ensuring all accounts reconcile.
- Processed banking transactions and managed supplier payments efficiently.
- Issued invoices and electronic tax receipts for accurate billing.
- Prepare accounting reports monthly.
- Data analysis on expenditure and payment collection.
- Preparing technical proposals and financial proposals.
- Prepare business proposals and presentations.
- Writing reports.
- Collect and enter data for various financial spreadsheets.
- Prepared reports and spreadsheets for internal audit, supporting audit processes.
- Managed various projects and programmes, ensuring on-time delivery of outcomes.
- Assist in resolving administrative problems.
- Monitored and maintained inventory of company supplies for smooth operations.
- Preparing credit notes and GRN.
- Implemented a new transport system facilitating easier bus fare claims for sales personnel.
- Identified the important data in company application that was used to improve sales activity and debt collection.
- Introduced reliable suppliers with quality products.
- Successfully introduced a new working style and arranged the office space for better workflow.
- Successfully introduced a new working style and arranged the office space for better workflow.
Communication and Administrator assistant
Pixels Kenya
04.2017 - 12.2018
- Provide general administrative and clerical support including mailing, scanning, faxing and copying to management.
- Schedule and coordinate meetings, appointments and travel arrangements for Managers.
- Maintain electronic and hard copy filing system.
- Prepare and modify documents including correspondence, reports, drafts, memos and emails.
- Open, sort and distribute incoming correspondence.
- Perform data entry and scan documents.
- Assist in resolving any administrative problems.
- Maintained office supplies for department to ensure smooth operations.
- Manage calendar for Managing Director.
- Process and prepare financial and business forms for the purpose of checking account balances.
- Created and sent invoices, followed up to ensure timely payments.
- Oversaw and managed individual accounts to ensure accurate financial tracking.
- Collect and enter data for various financial spreadsheets.
- Performed routine calculations to produce analyses and reports for the finance director.
- Assisted the financial director in creating financial reports regularly.
- Review and adhere to department budgets.
- Successfully maintained the company financial records.
- Suggested improvements that enhanced accuracy and efficiency in financial processes.
- Introduced a new system of payment collection that helped in reducing debt.
- Performed various administrative tasks to support daily operations effectively.
- Applied photography and photo editing skills using Lightroom to support the team during peak workloads.
Ambassador for Lipa Na Mpesa
Impulse Promotions
06.2013 - 12.2013
- Installed Lipa na M-pesa for over 150 merchants in 3 months, facilitating their access to mobile payment solutions.
- Acquired Lipa na M-pesa merchants through targeted outreach efforts, enhancing merchant network.
- Created awareness of Lipa na M-pesa through community engagement events, increasing local adoption.
- Demonstrate and explain products (Lipa na M-pesa), methods, or services in order to persuade customers to purchase products or utilise services.
- Identify interested and qualified customers in order to provide them with additional information.
- Provide product information, using lectures, films, charts, and/or slide shows.
- Provide product samples, coupons, informational brochures, and other incentives to persuade people to buy products.
- Sell products being promoted and keep records of sales.
- Set up and arrange displays and demonstration areas to attract the attention of prospective customers.
- Practice demonstrations to ensure that they will run smoothly.
Education
Bachelor of Commerce -
Jomo Kenyatta University of Agriculture & Technology
Karen Campus06-2017
Certificate in computer -
Micromate Computer Systems
04-2010
Certificate in Management -
Kenya Institute of Management Studies
03-2011
Diploma in Business Management - Financial and cost accounting II, Quantitative techniques, Strategic management and marketing management, Management of information systems, Business statistics and business law, Organizations behavior, Economics, Practice of business consultancy, Research project
Kenya Institute of Management Studies
01-2012
Kenya Certificate of Secondary Education -
Baraka Oontoiye Secondary School
01-2009
Skills
- Debt collection techniques
- Debt recovery techniques
- Collections best practices
- Microsoft Excel
- Microsoft Word
- Customer service
- Negotiation skills
- Customer communication
Custom
- Strong ability to maintain the highest possible level of client and company confidentiality.
- Exceptional ability to display a positive attitude with energy and enthusiasm towards assuming new roles and challenges.
- Dependable and able to set priorities.
- Great team player, friendly and enthusiastic with exceptional customer service skills.
- Able to prioritize and plan multiple tasks in order to meet set timelines while paying attention to detail and ensuring top quality output.
- Fast learner. Enjoys learning new programs and processes.
Timeline
Soft Collection Agent
Mogo Finance
12.2025 - Current
Accounts Officer
Kikkoman East Africa Trading Ltd
01.2019 - 06.2024
Communication and Administrator assistant
Pixels Kenya
04.2017 - 12.2018
Ambassador for Lipa Na Mpesa
Impulse Promotions
06.2013 - 12.2013
Bachelor of Commerce -
Jomo Kenyatta University of Agriculture & Technology
Certificate in computer -
Micromate Computer Systems
Certificate in Management -
Kenya Institute of Management Studies
Diploma in Business Management - Financial and cost accounting II, Quantitative techniques, Strategic management and marketing management, Management of information systems, Business statistics and business law, Organizations behavior, Economics, Practice of business consultancy, Research project
Kenya Institute of Management Studies
Kenya Certificate of Secondary Education -
Baraka Oontoiye Secondary School