Grace Wambui Ngure
Nyahururu
Summary
I hold a Bachelor's degree in IT from Meru University of Science and Technology. I have 7 Years of working experience, working in the Hotel Industry, Manufacturing sector, construction industry and currently in the banking industry. My areas of expertise include customer service and technical support. I represent the establishment with a friendly, professional demeanor at all times. I am eager to create a positive customer experience and contribute to a team-oriented environment
Overview
11
11
years of professional experience
9
9
years of post-secondary education
5
5
Certifications
Work History
Operations Officer
Family Bank
Nyahururu, Laikipia
08.2022 - Current
- Handling customers' financial transactions
- Make sales referrals, suggest alternate channels, and cross-sell products and services
- Handling customers' enquiries at the Customer Service Desk
- Opening different types of customer accounts
- Assisting in other duties in the bank as required
Procurement Assistant
SIKI General Contractors Limited
Nairobi
03.2017 - 07.2022
- Monitoring stock levels and identifying purchasing needs
- Purchasing materials required for the construction sites
- Maintaining inventory records
- Transportation and accommodation facilitation
- Vehicle management
- Offering IT support where needed
IT Intern
67 Airport Hotel
Nairobi
07.2016 - 09.2016
- Checking hardware for functionality
- User support
- Ensuring security and privacy of networks and computers
- Configuring card locks for hotel doors
- Monitoring the system frequently using Unifi controller system
- Reservations and bookings payments through Bardo payment
IT Intern
New KCC limited Company
Nyeri, Nyeri District
01.2014 - 04.2014
- Offering User Support
- Installation and upgrading software
- Checking hardware for functionality
Education
Bachelor of Science - Information Technology
Meru University of science and Technology
09.2012 - 04.2016
K.C.S.E certificate - undefined
Kangubiri Girls High School
02.2008 - 11.2011
K.C.P.E certificate - undefined
Slopes view academy
01.2005 - 01.2007
Skills
IT support
Customer Support
Cash Management
Certification
Certificate in Introduction to Network Operations: UNIX/Linux Networking and DNS, Internet Society, 07/01/18
Summary
Bachelor's degree in IT, 7, Hotel Industry, Manufacturing Sector, Construction Industry, Banking Industry, Customer Service, Technical Support, Friendly, Professional, Team-oriented
Timeline
Operations Officer
Family Bank
08.2022 - Current
Procurement Assistant
SIKI General Contractors Limited
03.2017 - 07.2022
IT Intern
67 Airport Hotel
07.2016 - 09.2016
IT Intern
New KCC limited Company
01.2014 - 04.2014
Bachelor of Science - Information Technology
Meru University of science and Technology
09.2012 - 04.2016
K.C.S.E certificate - undefined
Kangubiri Girls High School
02.2008 - 11.2011
K.C.P.E certificate - undefined
Slopes view academy
01.2005 - 01.2007
Similar Profiles
Samuel MburuSamuel Mburu
Principal Integrations Engineer at Family BankPrincipal Integrations Engineer at Family Bank
ANGELINE MATINAANGELINE MATINA
Write Off Officer at Family BankWrite Off Officer at Family Bank
Anne NjagiAnne Njagi
Operations Officer at Family BankOperations Officer at Family Bank