Grace Tsuma

• Provided mentorship and guidance to junior colleagues, fostering a collaborative team environment that encouraged professional development and knowledge sharing.
• Utilized advanced financial software tools to accurately assess borrower eligibility for various mortgage products.
• Improved loan processing efficiency by streamlining application procedures and documentation requirements.
• Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
• Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
• Cultivated lasting relationships with satisfied clients that led to repeat business as well as referrals from friends or family members.

• Assisted in the planning and execution of company events, resulting in increased employee engagement and satisfact
• Facilitated smooth shift changes by thoroughly documenting patient care information in electronic medical records.
• Encouraged patient independence by providing adaptive tools when appropriate and guiding them through self-care routines.
• Consistently adhered to strict infection control protocols, protecting both patients and staff from potential illness or contamination.
• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.

• Reduced paperwork backlog by digitizing records and maintaining an organized electronic filing system.
• Contributed proactively to marketing efforts that increased brand awareness among potential customers.
• Elevated customer complaints to management ensuring swift resolution
• Maintained accurate inventory levels by regularly updating the tracking system and initiating orders when necessary.
• Assisted customers in locating specific items within the store, demonstrating a comprehensive knowledge of inventory

⦁ Provided customers with detailed information about products, ensuring informed purchasing decisions.