GRACE NZILANI MUMO
Nairobi,Kenya
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
2017
2017
years of post-secondary education
Work History
Galley Steward
Simbisa Brands
Nairobi, KE
11.2024 - Current
- Maintained cleanliness and organization of galley area during service hours.
- Assisted in food preparation adhering to health and safety standards.
- Operated kitchen equipment safely while following operational procedures.
- Collaborated with kitchen staff to ensure timely meal service delivery.
- Supported inventory management by restocking supplies as needed.
- Adhered to sanitation protocols to maintain a hygienic work environment.
- Contributed to team efforts during peak service times for efficiency.
- Monitored food storage conditions to ensure freshness and quality compliance.
- Cleaned work surfaces, utensils, and dishes after meal service.
Bar Attendant
Ethiopia Executive Gardens
Embu, KE
11.2023 - 09.2024
- Prepared and served beverages to guests in a timely manner.
- Maintained cleanliness of bar area and equipment throughout shifts.
- Assisted customers with drink selections and provided recommendations.
- Collaborated with kitchen staff to ensure smooth service during events.
- Processed cash and card transactions accurately at the bar counter.
- Engaged with guests to create a welcoming atmosphere in the bar area.
- Stocked shelves with liquor, beer, wine, mixers, ice, napkins, straws, glassware as needed.
- Greeted customers, answered questions, and provided information about the bar's menu.
Customer Service Representative
ADFLAME
Nairobi, Kenya
01.2020 - 12.2022
- Assisted customers with inquiries and provided product information.
- Resolved customer complaints through effective communication and problem-solving skills.
- Processed orders and managed customer accounts using company systems.
- Conducted follow-up calls to ensure customer satisfaction and retention.
- Developed positive relationships with customers through friendly interactions.
Education
Associate of Arts - Public Relations
The Cooperative University of Kenya
Nairobi, Kenya 01.2015 - 11.2016
St Monica Girls Secondary School
Embu, Kenya Skills
- Food safety
- Equipment operation
- Inventory management
- Sanitation protocols
- Meal preparation
- Customer engagement
References
Joseph Malandi
Ethiopia Executive Gardens
0722866598
Joel Muthoka
ADFLAME
0712005601
Timeline
Galley Steward
Simbisa Brands
11.2024 - Current
Bar Attendant
Ethiopia Executive Gardens
11.2023 - 09.2024
Customer Service Representative
ADFLAME
01.2020 - 12.2022
Associate of Arts - Public Relations
The Cooperative University of Kenya
01.2015 - 11.2016
St Monica Girls Secondary School