Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Grace Nyambura

Grace Nyambura

Beauty Therapist
Nakuru

Summary

Passionate Beauty Therapist with Number years of experience. Offering extensive understanding of personalized and detailed body care with talent for upselling products while maintaining long-term customer relationships. Promote client comfort during Type procedures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience
12
12
years of post-secondary education
1
1
Certification
1
1
Language

Work History

Beauty Therapist / Teacher

Sozos Spa
Nakuru
01.2022 - 02.2023
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Processed payments, entering sales in register for prompt customer service.
  • Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
  • Analyzed client needs and came up with individualized and continuous treatment plans.
  • Provided personalized care packages for Number clients daily from skincare to overall relaxation techniques.
  • Educated clients on care processes and advised on further care and products.
  • Handled stocking and cleaning of both therapeutic workspaces and front office.
  • Designed skin, body and hair care packages for individual clients.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Recommended specific hair and beauty products to meet individual customer needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
  • Maintained counter and display areas for cleanliness and organization.
  • Followed up with customers to increase satisfaction with purchases and services.
  • Applied makeup and skincare products to customers following guidelines to enable testing of brand.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Trained new staff in product knowledge and customer service protocols.
  • Identified skin and hair needs of customers to provide assistance in choosing best products.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.

Shampoo Assistant and Nail Technician

Havens Cuts & Spa
Nakuru
03.2021 - 12.2021
  • Provided special treatments involving shampooing, rinsing and conditioning hair.
  • Kept salon sanitary and stocked by filling shampoo bottles, folding towels, disinfecting used equipment and sweeping floors.
  • Kept utensils properly washed and disinfected to meet hygienic standards.
  • Performed shampoo and conditioning treatments on Number clients daily.
  • Stocked shelves and merchandise and kept tidy appearance of salon.
  • Communicated with hairdressers to address customer issues and appointment conflicts.
  • Recommended Product or Service to consumer with consideration for customer's personal preferences.
  • Answered telephone calls and scheduled appointments using Software.
  • Offered customers relaxing head massages during shampoo treatment.
  • Prepared salon clients for specialized scalp treatments and conditioning.
  • Appropriately washed chemically restructured hair to avoid damage and improve texture.
  • Handled customer transactions accurately and kept detailed records for future reference.
  • Sold salon products at front desk.
  • Assisted in maintaining salon's schedule.
  • Contributed to health and safety of customers and staff by closely following health department regulations for sanitation and disinfection.
  • Maintained professional and friendly demeanor to greet clients for customer satisfaction.
  • Organized sales area and work station to showcase products and boost sales.
  • Educated customers on products to maximize benefits.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Determined appropriate hair treatments based on conditions and textures.
  • Distributed business cards outside of salon to generate new business.
  • Counted and documented opening and closing cash amounts daily.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Resolved guest complaints about service or style.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Processed payments, entering sales in register for prompt customer service.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Responded to customer requests and concerns about gel application and nail art designs.
  • Prepared nail beds and cuticles, shaped nails and applied polish.
  • Completed consultations with spa guests to determine nail care needs.
  • Offered advice and recommended products to improve and maintain nails.
  • Used acrylics, gels and glitters to create custom nail art designs for clients.
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
  • Utilized specialized tools and techniques to restore natural nails and create unique nail art.
  • Treated, prepared, and maintained clients' nails on both hands and feet.
  • Cleaned and sanitized tools and equipment before each client.
  • Provided clients with advice and education on best nail care practices.
  • Educated clients on proper use of salon products.
  • Inspected nails for signs of health-related issues or fungus and made recommendations accordingly.
  • Performed detailed trimming, filing and other nail services.
  • Collaborated with other members of salon staff to provide amazing client experience.
  • Administered polishes, creams and cuticle oils.
  • Followed proper safety and sanitation guidelines while performing nail services.
  • Designed creative nail art designs and patterns.
  • Shaped and smoothed nails and extensions using tools such as files and rotary abrasive wheels.
  • Recorded weekly supply and inventory needs and made regular orders for replenishment.
  • Grew repeat client base through effective marketing and customer service.
  • Assisted customers in selecting and applying appropriate nail colors.
  • Kept client's nails in great condition and offered advice on maintaining manicures.
  • Executed pedicures and manicures using professional quality products and tools.

Owner/Operator

Gracious Beauty Salon
Nairobi
01.2019 - 01.2021
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Trained and motivated employees to perform daily business functions.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Developed business plan, processes and procedures to provide superior Product or Service to customers.

Education

KCPE - Primary Education

Loldia Priary School
Naivasha
01.2006 - 11.2013

Diploma - Beauty Therapy

Beauty Point College
Nairobi
03.2018 - 11.2018

KCSE Certification - Secondary Education

St Andrews Secondary School
Naivasha
01.2014 - 11.2017

Skills

Beauty therapist

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Certification

Beauty therapy

Timeline

Beauty Therapist / Teacher

Sozos Spa
01.2022 - 02.2023

Shampoo Assistant and Nail Technician

Havens Cuts & Spa
03.2021 - 12.2021

Owner/Operator

Gracious Beauty Salon
01.2019 - 01.2021

Beauty therapy

11-2018

Diploma - Beauty Therapy

Beauty Point College
03.2018 - 11.2018

KCSE Certification - Secondary Education

St Andrews Secondary School
01.2014 - 11.2017

KCPE - Primary Education

Loldia Priary School
01.2006 - 11.2013

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Grace Nyambura Beauty Therapist