Grace Njau
Nairobi ,Kenya
Summary
Forward-thinking professional with extensive knowledge of customer service . Known for success in direct service industries and leading to complete tasks. Dedicated to efficient conflict resolution and excellent services.
Dedicated and work professionally with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
1
1
year of professional experience
Work History
Fruit and Vegetables Shop Owner
Self
Nairobi , Kenya
01.2020 - 01.2021
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
KCSE Certificate -
Chania Girls High School
Thika Kenya12.2017
Diploma - IT
Zetech University
Ruiru Kenya12.2020
Skills
- Decision Making
- Verbal and Written Communication
- Customer Service Management
- Database Maintenance
- Customer Relations
Languages
English
Proficient
C2
Timeline
Fruit and Vegetables Shop Owner
Self
01.2020 - 01.2021
KCSE Certificate -
Chania Girls High School
Diploma - IT
Zetech University
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