GRACE NJAMBI MACHUA

Experienced customer-oriented sales administrator with a strong background in handling customer requests, providing quotations, stock availability, and delivery date information. Skilled in resolving customer disputes and efficiently processing sales orders and contracts. Recognized for exceptional organizational abilities, successfully creating and implementing new methods to streamline inventory management and shipping processes.

• Banking skills: Well-versed in handling banking procedures for example; customer service, retail management, digital banking, business banking and personal banking with the capacity to sell financial products.
• Credit Management: Capable of performing constant and effective client vetting, ensuring effective and timely debt collection hence healthy cash, maintaining accurate records of all debt collection activity, and achieving cash.
• Relationship Management: Competent in working with clients to help them make the right decisions with their accounts and explaining the financial services on offer to them.
• Compliance Management: Excellent in reviewing regulatory compliance by ensuring agent tariff, agent number, and terms and conditions are displayed at the agent's location.
• Customer Service: Well-versed in ensuring customers' inquiries and concerns relating to credit issues are promptly addressed and their complete satisfaction is guaranteed.
• Planning and organization: Refined planning and organizational skills that balance work, team support, and ad-hoc responsibilities in a timely and professional manner.
• Flexibility: Capacity to fit into most environments, maintain calm under pressure, and can adapt well to changes in the workplace.
• Analytical Skills: Recognizes areas of weaknesses requiring improvements and makes recommendations to the management for consideration, approval, and implementation.
• ICT Competence: Good command of Microsoft Office tools, the internet, and emails.

• Volunteer: Mary Rice Center; 2015 - Assisted and helped the children in their learning activities and came up with fun games to ensure the children stayed entertained.
• Librarian: Musa Gitau -Atlanta library; 2014 - Provided customer service for library users, kept budget to repair, replace or get new reading materials, catalogued new inventory and updated database accordingly, ordered new inventory, and provided suggestions to library users about new books to try.

• Pwani University, Dean of students, P.O Box 95-80108, +254 786727899
• Juhudi Kilimo Limited, Limuru branch, Milly Muhoro, +254 727075422
• Rev. Musa Gitau, P.O Box 491-00902, Kikuyu, +254 720805108