Grace Njeri Nderitu
Relationship Manager
Nairobi, Nairobi Province,Kenya
Summary
Experienced Financial Services Consultant and proven leader at building vibrant businesses by developing new prospects and accounts and managing customer relationships to achieve sales goals. Dedicated to generating customer goodwill and loyalty by developing key relationships with decision-makers. Demonstrated leverage network of customer contacts to increase understanding of customer needs and employ business-growth strategies.
Overview
18
18
years of professional experience
Work History
Senior Relationship Officer
Faulu Microfinance Bank
Nairobi , Kenya
03.2024 - Current
- Increased client satisfaction with timely and accurate responses to inquiries and concerns.
- Leveraged market research to identify trends and make informed recommendations for investment opportunities.
- Assisted clients in navigating challenging financial situations by offering expert guidance and support.
- Strengthened client relationships by providing personalized financial advice and addressing individual needs.
- .Maintained up-to-date knowledge of industry regulations and compliance requirements to ensure adherence in all activities.
- Served as a trusted advisor to clients throughout all stages of their financial journeys, helping them achieve their long-term goals.
- Managed a diverse portfolio of high-net-worth clients, ensuring their financial goals were met.
- Identified new business opportunities through active networking and relationship building within the community.
- Enhanced client loyalty by delivering exceptional service and resolving issues proactively.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Built long-lasting partnerships with both corporate partners and individual investors.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Branch Manager
Letshego Kenya Limited
05.2014 - 01.2023
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Consulted customers to boost product sales and services.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Complied with regulatory guidelines and requirements.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
- Submitted loan applications to underwriter for verification and recommendation.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
- Fostered culture of excellence and accountability, resulting in branch consistently exceeding performance targets.
- Complied with established internal controls and policies.
Business Development Officer
KWFT Microfinance Bank
11.2006 - 04.2010
- Generated new business with marketing initiatives and strategic plans.
- Built relationships with colleagues to facilitate teamwork, cooperation and success.
- Boosted client satisfaction by identifying and addressing their specific needs through tailored business solutions.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Mentored junior team members, sharing expertise and fostering a collaborative work environment focused on achieving shared goals.
- Strengthened relationships with key clients by providing exceptional support and maintaining regular communication.
- Developed new sales strategies to target untapped markets, resulting in increased revenue generation.
- Strategized with sales team to prospect and qualify potential customers within assigned geographic territories.
- Delivered campaigns to solidify new client opportunities and generate new business.
- Secured long-term client loyalty by consistently delivering high-quality products and services tailored to individual business needs.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues effectively.
- Conducted market research to identify new business opportunities and potential clients.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Attended monthly sales meetings and quarterly sales trainings.
- Set and achieved company defined sales goals.
- Developed, maintained and utilized diverse client base.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Education
Bachelor of Commerce - Finance
Mount Kenya University
Nairobi 04.2001 -
Business Management
Kenya Institute of Management
Nairobi 03.2003 - 03.2008
Skills
Relationship management
Portfolio management
Customer service
Time management
Excellent communication
Attention to detail
Risk management
Loans processing
Loans appraisals
Business development
Adaptability and flexibility
Self motivation
Financial advising
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Relationship Officer
Faulu Microfinance Bank
03.2024 - Current
Branch Manager
Letshego Kenya Limited
05.2014 - 01.2023
Business Development Officer
KWFT Microfinance Bank
11.2006 - 04.2010
Business Management
Kenya Institute of Management
03.2003 - 03.2008
Bachelor of Commerce - Finance
Mount Kenya University
04.2001 -