Grace Mwai
Care Giver
Nairobi,47
Summary
Experienced non-medical Care Provider offering Number years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Care Worker
Mama Fauzia
Nairobi, Nairobi
04.2020 - Current
- Scheduled and accompanied clients to medical appointments.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Ran errands for patients, did shopping, and picked up other necessities.
- Remained alert to problems or health issues of clients and competently responded.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Monitored and assisted residents through individual service plans.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted patients with self-administered medications.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided safe mobility support to help patients move around personal and public spaces.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Built strong relationships with clients to deliver emotional support and companionship.
Sales Executive
Tetraview Limited
Nairobi, Nairobi
05.2017 - 03.2020
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Developed and implemented account management plans to establish customer satisfaction.
- Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Established and maintained positive relationships with vendors to determine product availability and quality.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Created and implemented successful sales campaigns to drive leads and increase sales.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Wrapped, boxed and weighed bakery department products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
- Developed strong rapport with customers and created positive impression of business.
Research Assistant
Ipsos Synovate
Nairobu, Nairobi
07.2015 - 04.2017
- Performed statistical, qualitative, and quantitative analysis.
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
- Developed research protocols and procedures to produce accurate results.
- Reviewed documents and data to identify trends and patterns.
- Created surveys and questionnaires to collect data for research projects.
- Collected research data through experimentation, surveys and leading focus groups.
Education
Front Office And Human Resource Management - Front Office
Unity College of Professional Studies
Nairobi 09.2011 - 11.2014
Skills
Progress documentation
undefinedTimeline
Care Worker
Mama Fauzia
04.2020 - Current
Sales Executive
Tetraview Limited
05.2017 - 03.2020
Research Assistant
Ipsos Synovate
07.2015 - 04.2017
Front Office And Human Resource Management - Front Office
Unity College of Professional Studies
09.2011 - 11.2014
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