Grace Muthui
IT
Nairobi
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
1
1
year of professional experience
19
19
years of post-secondary education
Work History
Intern
Kenya Medical Training Centre
Nairobi
05.2022 - 08.2023
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Installed, configured and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
- Tested new software and hardware prior to deployment.
- Patched software and installed new versions to eliminate security problems and protect data.
Education
Bachelor of Science - Computer Science
Catholic University of East Africa
Langata 05.2019 - 10.2023
Kenya Certificate in Secondary Education - Grade B
Muthale Girls High School
Kitui 01.2015 - 12.2018
Kenya Certificate in Primary Education - 391 Marks
St Pauls Neema Academy
Mwingi 01.2004 - 12.2014
Skills
Php,javascript,c# proficiency
Timeline
Intern
Kenya Medical Training Centre
05.2022 - 08.2023
Bachelor of Science - Computer Science
Catholic University of East Africa
05.2019 - 10.2023
Kenya Certificate in Secondary Education - Grade B
Muthale Girls High School
01.2015 - 12.2018
Kenya Certificate in Primary Education - 391 Marks
St Pauls Neema Academy
01.2004 - 12.2014
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