Grace Muthui
MWINGI
Summary
Detail-oriented and customer-focused IT Support Technician with hands-on experience troubleshooting hardware, software, and network issues in fast-paced environments. Skilled in diagnosing technical problems, providing timely resolutions, and delivering exceptional user support. Adept at installing, configuring, and maintaining computer systems and applications, with a strong understanding of IT best practices, data security, and system performance optimization. Proven ability to communicate technical solutions clearly to non-technical users, and work collaboratively across teams. Committed to continuous learning and staying current with emerging technologies.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Data Collector Enumerator
Ministry of Labour and Social Protection
Nairobi
10.2024 - 11.2024
- Collected and organized materials and data for research reports, publications and program information.
- Visited homes or places of business to conduct studies or collect data.
- Conducted data collection in multiple languages based on participant choice.
- Explained survey objectives and procedures to interviewees, interpreting survey questions to help with comprehension.
- Scheduled and conducted interviews to support data collection.
- Stayed on top of daily workload with speed and efficiency.
- Established rapport with study participants to encourage complete responses and continued participation in study.
- Met with supervisor daily to submit completed assignments and discuss progress.
IT Technical Support Intern
Kenya Medical Training College
Nairobi
05.2022 - 08.2022
- Provided timely and prompt responses to and resolutions for technology service issues and requests.
- Demonstrated excellent time management skills, prioritising and coordinating multiple open cases at once.
- Troubleshot system and network problems, diagnosing and resolving hardware and software faults.
- Monitored IT equipment levels and anticipated future demand, ordering new equipment when needed.
- Built and maintained good working relationships with colleagues across business to increase IT support capabilities.
- Addressed minor internal software problems and shortfalls, reporting and escalating to IT Manager to resolve more complex issues.
- Resolved technical and application problems via helpdesk both over phone and in person.
- Installed and configured computer hardware operating systems and applications.
- Prepared, organised and coordinated IT support for client seminars, conferences and other events.
- Confirmed all system software was correctly licensed and being used accordingly.
- Proactively conducted maintenance for businesses, including IT systems maintenance, antivirus installation, Windows and application updates.
- Completed set up tasks for companies, including installing and configuring PCs, phones and printers.
- Successfully diagnosed and resolved hardware, software and application faults to maintain stability.
Education
Bachelor of Science - Computer Science
Catholic University of East Africa
Langata, NairobiKCSE - Kenya Certificate in Secondary Education
Muthale Secondary School
KituiKCPE - Kenya Certificate in Primary Education
St Pauls Neema Academy
MwingiSkills
- Troubleshooting proficiency
- Hardware diagnosis
- Technical issues analysis
- Desktop support
- Software diagnosis
- Application installations
- Skilled in TCP/IP and WAN
- Data Entry
Certification
Ultimate Java by Code with Mosh
Programming and Web Development
Javascript
Python (with basic knowledge of Django)
React.js
HTML/CSS
Languages
Swahili
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Data Collector Enumerator
Ministry of Labour and Social Protection
10.2024 - 11.2024
IT Technical Support Intern
Kenya Medical Training College
05.2022 - 08.2022
Bachelor of Science - Computer Science
Catholic University of East Africa
KCSE - Kenya Certificate in Secondary Education
Muthale Secondary School
KCPE - Kenya Certificate in Primary Education
St Pauls Neema Academy
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