GRACE MUKELI KING’OO
Customer Service
Nairobi ,30
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
8
8
years of professional experience
Work History
Supervisor
Funscapes
11.2021 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
Human Resource Assistant
House of Leather
05.2018 - 11.2021
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Coordinated employee training programs to promote professional development and skill enhancement.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
- Facilitated open lines of communication between management and staff, fostering a positive work environment.
- Provided assistance during annual performance review processes, collecting data to help inform evaluations and goal setting initiatives.
- Improved employee satisfaction by organizing comprehensive onboarding sessions for new hires.
- Coordinated with external recruiters to fill vacancies efficiently, aligning talent acquisition with organizational needs.
- Streamlined recruitment processes, reducing time-to-hire through effective coordination with department managers.
Secretary Assistance
Jesus Glory Restoration Center
04.2016 - 05.2018
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Maintained executive appointment schedules by planning and scheduling meetings, conferences, and teleconferences.
- Supported project management activities, contributing to timely completion of key initiatives.
- Developed and maintained comprehensive database for tracking project deadlines, improving team productivity.
- Coordinated meetings and events, arranging logistics for over 50 corporate gatherings.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
Education
Diploma - Human Resource Management
12.2018
Certificate - Business Management: Human Resource Management
09.2014
Kenya Certificate of Secondary Education - KCSE
11.2012
Kenya certificate of Primary Education - KCPE
12.2008
Skills
Excellent Communication
Employee Motivation
Multitasking Abilities
Task Prioritization
Problem-solving abilities
Teamwork and Collaboration
Staff Management
Languages
English
Kiswahili
References
- Mr. Patrick K. Kisoi, Manager at Funscapes, Patrickkisoi@gmail.com, +254-0725571618, NAIROBI
- Miss Leonida Moriasi, Supervisor House of Leather, +254-711450182 / +254-756314863, NAIROBI
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Supervisor - Funscapes
11.2021 - Current
Human Resource Assistant - House of Leather
05.2018 - 11.2021
Secretary Assistance - Jesus Glory Restoration Center
04.2016 - 05.2018
Kenya Institute of Management - Diploma, Human Resource Management
Kenya Institute of Management - Certificate, Business Management: Human Resource Management
Iriamurai Consolata Girls Secondary School - Kenya Certificate of Secondary Education, KCSE
Amito Junior School - Kenya certificate of Primary Education, KCPE