Economic Research
Grace Kuria
Strategic Bussiness Administrator
MOMBASA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Customer Service Representative
Skyward Express Ltd
Kakamega
04.2023 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Additionally, prepared Marketing and Brand Positioning Proposals for the Organization in attaining its objective for Western Region.
- Make Flight Reservations and Flight Briefings incase of any flight schedule changes.
- Prepared Monthly reports capturing clients concerns, suggestions and recommendation.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Education
Bachelor of Science - International Relations Peace And Conflict Studies
Masinde Muliro University
Kakamega 09.2016 - Current
Skills
Report preparation
undefinedAccomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- A writer with The County Splash Newspaper on matters Public Relations and Brand Placement.
- Supervised team of 5 staff members.
- Development on Training Materials. Topics: DISC Model of Workplace Personalities.
Affiliations
- Public Relations Association of Kenya.
- Disaster and Environmental Management Association.
Certification
Computer Studies
Interests
Mentorship
Community Engagement
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Hope is a good thing, Probably the best of things. And a good thing never dies.
ANDY DUFRESNE
Timeline
Customer Service Representative
Skyward Express Ltd
04.2023 - Current
Bachelor of Science - International Relations Peace And Conflict Studies
Masinde Muliro University
09.2016 - Current
Computer Studies
04-2016
Similar Profiles
Grace Ngina KuriaGrace Ngina Kuria
Customer Service Representative at Skyward Express LtdCustomer Service Representative at Skyward Express Ltd
Emmaculate SirtuiEmmaculate Sirtui
Customer Service Representative at Skyward Express Ltd.Customer Service Representative at Skyward Express Ltd.
Miranda DomoslaiMiranda Domoslai
Leasing Manager at Skyward Living Properties Inc.Leasing Manager at Skyward Living Properties Inc.