GRACE KIRENGA
Customer Care
Eldoret
Summary
I am a goal-oriented individual with excellent professional experience, aiming to use my proven customer service skills, leadership skills, interpersonal skills, and communication skills to effectively contribute to the success of the business.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Customer Care /Receptionist
Naiberi Rivercampsite & Resort
6 2016 - 7 2017
- Offer quality customer service and attending to their needs with a professional manner and best care
- Meeting and greeting the clients and making them feel welcome at the facility
- Run daily reports and respond to mails with reservation information, confirmations and details
- Operated multi line telephone system to answer and direct high volume of calls
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Managed multiple tasks and met time sensitive deadlines
Front Office Supervisor/Administrator
Ceamo Prestige Lodge
03.2014 - 02.2016
- Providing quality customer service at all times
- Welcome visitors to the lobby area and assisting them
- Handle complaints from guests and incidents professionally
- Implementing strategies to continually improve customer satisfaction
- Evaluate performance of associates and train for quality service standards
- Maintaining working relationships and communicates with all departments.
Receptionist
The Starbucks Hotel and Restaurant
03.2014 - 02.2016
- Welcome customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Maintained confidentiality of information regarding clients and company
- Deliver excellent customer service at all times
- Maintain personal knowledge by completing in-house reports and workbooks
- Provided administrative support to staff members by handling correspondence, filing documents and managing office supplies inventory.
Education
Diploma in ICT(Information and Communication Technology) -
Alphax College
Eldoret, Kenya 01.2013 - 05.2013
Certificate in Computer Packages (Computer Applications) -
Micoti Training Institute
Eldoret, Kenya 02.2006 - 05.2006
Kenya Certificate of Secondary Education (A-Level) -
Moi Girls High School Eldoret
Eldoret, Kenya 01.2002 - 04.2005
Skills
Good command of quality control processes (was responsible for all job duties that were assigned to me in all the establishments worked working under minimal supervision)
Dedicated and Diligent
Great interpersonal skills
Fast learner and active Learner
Highly proficient
Loyal and trustworthy
Additional Information
Ability to work in multi-culture, highly pace environment, problem solving skills, and being a team player, attributes which are key to succeed in the industry.
Languages
English
Swahili
Timeline
Front Office Supervisor/Administrator
Ceamo Prestige Lodge
03.2014 - 02.2016
Receptionist
The Starbucks Hotel and Restaurant
03.2014 - 02.2016
Diploma in ICT(Information and Communication Technology) -
Alphax College
01.2013 - 05.2013
Certificate in Computer Packages (Computer Applications) -
Micoti Training Institute
02.2006 - 05.2006
Kenya Certificate of Secondary Education (A-Level) -
Moi Girls High School Eldoret
01.2002 - 04.2005
Customer Care /Receptionist
Naiberi Rivercampsite & Resort
6 2016 - 7 2017