GRACE AGOLA
CECM - Trade Cooperatives, Enterprise and Industrialization
SIAYA,SIAYA COUNTY
Summary
I am passionate in my assignment and I deliver results. I am go getter, self motivated with no supervision to deliver tasks. I am honest, ethical and respect my colleagues views and their privacy. I am a mentor and develop work force to realize their potential and grow, i am equally a team player and a good planner, organizer and time keeper. I am a mother too.
Overview
25
25
years of professional experience
Work History
CECM Trade, Cooperatives, Enterprises and Industrialization
Siaya County
Siaya County, Siaya District
10.2022 - Current
- In a span of 2 years I managed to package and represent Siaya county and influence CAIP projects effectively to become among the first 18 counties to implement the project
- I am currently the Deputy chair of Trade in Kenya under Council of Governors 2022 -2024
- I am responsible for 4 directorates namely, trade, cooperatives, Industrialization and liquor
- We are planning the first Siaya International Investment Conference to open Siaya county for investments to the world in year 2025, March
Branch Manager
KCB Bank Kenya Limited
Vihiga, Vihiga
06.2021 - 11.2022
- When I came in I had discussion with the Governor and we are already working on collaboration to help business community access knowledge in running business and financial solutions for their businesses
- We are in the process of signing an MOU to help match county investments that can the small business trader access funds timely and affordably
- I managed to bring financial solutions to the business community in Siaya that when I was leaving Siaya I managed to grow the loan portfolio from 0.46B to 1.3B and grew the deposit from 0.5B to 1.8B and grow the customer base from 9000 customers 32000 customer base
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Branch Manager
KCB Bank Ltd
Siaya, Siaya
01.2014 - 05.2021
- I got this promotion after successfully onboarding county government of Homabay to the bank and returning the branch to profitability when it was closed down for a while
- I grew the business from a meagre profitability of 2M a month to 10M a month within a span of 10 months due to dedication in understanding the customer needs
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Branch Manager
KCB Bank
Homabay, Homabay
01.2013 - 12.2013
- I was taken there to manage devolution business which I did successfully
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Branch Manager
KCB Bank
Nyamira, Nyamira
01.2011 - 12.2011
- I was taken to Nyamira county on promotion to Branch Manager from Eldoret Main branch where I was a departmental head in various departments
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Clerk Trainee
KCB Bank
Kisumu, Kisumu
01.2000 - 12.2002
- I joined the bank in 2000 as a clerk trainee, got enrolled for further education for my degree in 2001 but started it 2002 while in Migori
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Education
MBA - MBA
02.2025 - Current
- Continuing education in [Subject]
Skills
Problem-solving skills
Relationship building
Positive reinforcement
Organizational skills
Time management
Critical thinking
Verbal and written communication
Active listening
Multitasking and organization
Emotional intelligence
Goal setting
Analytical skills
Professionalism
Decision-making
Timeline
UON - MBA, MBA
02.2025 - Current
CECM Trade, Cooperatives, Enterprises and Industrialization - Siaya County
10.2022 - Current
Branch Manager - KCB Bank Kenya Limited
06.2021 - 11.2022
Branch Manager - KCB Bank Ltd
01.2014 - 05.2021
Branch Manager - KCB Bank
01.2013 - 12.2013
Branch Manager - KCB Bank
01.2011 - 12.2011
Clerk Trainee - KCB Bank
01.2000 - 12.2002