GRACE AGOLA

Work History

Siaya County

Siaya County, Siaya District

10.2022 - Current

In a span of 2 years I managed to package and represent Siaya county and influence CAIP projects effectively to become among the first 18 counties to implement the project
I am currently the Deputy chair of Trade in Kenya under Council of Governors 2022 -2024
I am responsible for 4 directorates namely, trade, cooperatives, Industrialization and liquor
We are planning the first Siaya International Investment Conference to open Siaya county for investments to the world in year 2025, March

KCB Bank Kenya Limited

Vihiga, Vihiga

06.2021 - 11.2022

When I came in I had discussion with the Governor and we are already working on collaboration to help business community access knowledge in running business and financial solutions for their businesses
We are in the process of signing an MOU to help match county investments that can the small business trader access funds timely and affordably
I managed to bring financial solutions to the business community in Siaya that when I was leaving Siaya I managed to grow the loan portfolio from 0.46B to 1.3B and grew the deposit from 0.5B to 1.8B and grow the customer base from 9000 customers 32000 customer base
Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Maintained friendly and professional customer interactions.
Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.

KCB Bank Ltd

Siaya, Siaya

01.2014 - 05.2021

I got this promotion after successfully onboarding county government of Homabay to the bank and returning the branch to profitability when it was closed down for a while
I grew the business from a meagre profitability of 2M a month to 10M a month within a span of 10 months due to dedication in understanding the customer needs
Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Maintained friendly and professional customer interactions.
Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.

KCB Bank

Homabay, Homabay

01.2013 - 12.2013

I was taken there to manage devolution business which I did successfully
Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Increased branch profitability by implementing cost-saving measures and streamlining operational processes.

KCB Bank

Nyamira, Nyamira

01.2011 - 12.2011

I was taken to Nyamira county on promotion to Branch Manager from Eldoret Main branch where I was a departmental head in various departments
Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Maintained friendly and professional customer interactions.
Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.

KCB Bank

Kisumu, Kisumu

01.2000 - 12.2002

I joined the bank in 2000 as a clerk trainee, got enrolled for further education for my degree in 2001 but started it 2002 while in Migori
Maintained filing system and organized customer documents for easy retrieval of information.
Enhanced office organization with regular maintenance of files, records, and supplies inventory.
Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.