GOT ISAACK EMMANUEL
Relationship Officer-Payment
Nairobi
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
17
17
years of post-secondary education
Work History
Relationship Officer-Payment
Equity Bank-Kenya
Nairobi
04.2022 - Current
- I have consistently achieved short and long-term targets towards fulfilling the business
- Handled customer complaints with empathy, composure, and confidence
- I have proactively participated in meetings and helped create new practices through my knowledge of Information Technology and computing
- I have interacted with different systems like Finnacle Banking System, Oneequity banking system, Instant Issuing for card production, and other systems within the banking industry
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
- Maintained and built close relationships with customers through regular contact and visits.
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
- Worked with clients to address and respond to client and partnership management issues.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Content Writer and Research Personnel
Self
Nairobi
05.2020 - Current
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Completed thorough research into assigned topics.
- Utilized feedback from clients and colleagues to improve content quality.
- Performed keyword research to optimize content for SEO.
- Developed content for variety of topics, ranging from technical to lifestyle, for multiple websites.
- Edited and proofread content to confirm proper grammar, quality and consistency with AP style.
- Formatted content to adhere to industry-specific style guides.
- Edited and proofread drafts of articles and other documents.
- Composed original written material for various types of publications and submitted for approval by supervisor, editor or publisher.
- Prepared and submitted professional proposals to select publishers to outline works, promotional skills and literary experience.
- Managed competing deadlines with efficiency.
- Completed accurate and polished formatting in line with publishing standards prior to submission.
Student Researcher
Murang'a University of Technology, Murang'a County
Kenya
09.2016 - 12.2021
- Experience
- Final Year Project
- HTML, CSS, and JavaScript for web development and managementNetworking and network administrationBusiness Analytics and data management using Microsoft Excel and Power BI
- Project Experience
- School of IT 3rd year semester II project based on University curriculum
- Project: Web Application Development
- School of IT 3rd year semester I project based on University curriculum
- School of IT 3rd year Project: Data Analysis using Microsoft Power BI and Excel
- School of IT 3rd year semester II project based on University curriculum
- School of IT 2nd year Project: Network Installation, Management, and Administration _ KCSE _
- Coded data in preparation for computer entry.
Student Intern
Homa Bay County
Nairobi
05.2019 - 08.2019
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Gained operational knowledge and supported departmental needs.
- Provided clerical support, addressing routine, and special requirements.
- Planned, prepared and participated in weekly meetings and events.
- Performed administrative duties and staff support tasks.
- Completed research, compiled data, and assisted in timely reporting.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Sorted and organized files, spreadsheets, and reports.
- Analyzed problems and worked with teams to develop solutions.
- Prepared project presentations and reports to assist senior staff.
Education
Bachelor of Science - Information Technology
Murang'a University of Technology
Murang'a, Kenya 09.2016 - 12.2021
Kenya Certificate of Secondary Education - Secondary Education
Kodero Bara Boys High School
Migori, Kenya 02.2012 - 11.2015
Kenya Certificate of Primary Education - Primary Education
Kalii Primary School
Migori, Kenya 01.2004 - 11.2011
Skills
Teamworkundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The price of anything is the amount of life you exchange for it.
Henry David Thoreau
Timeline
Relationship Officer-Payment
Equity Bank-Kenya
04.2022 - Current
Content Writer and Research Personnel
Self
05.2020 - Current
Student Intern
Homa Bay County
05.2019 - 08.2019
Student Researcher
Murang'a University of Technology, Murang'a County
09.2016 - 12.2021
Bachelor of Science - Information Technology
Murang'a University of Technology
09.2016 - 12.2021
Kenya Certificate of Secondary Education - Secondary Education
Kodero Bara Boys High School
02.2012 - 11.2015
Kenya Certificate of Primary Education - Primary Education
Kalii Primary School
01.2004 - 11.2011
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