Gorret Karimi Mukiiri

• Conducting exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
• Collaborating with cross-functional teams to develop integrated solutions for business challenges.
• Managing full cycle of recruiting, hiring, and onboarding new employees.
• Ensuring legal compliance in all HR practices, preventing potential lawsuits and fines.
• Enhancing employee engagement by implementing innovative HR programs and initiatives.
• Managing complex employee relations issues to promote a healthy workplace culture.
• Spearheading the acquisition of performance Management System(Peoplebox)

Leave management -Worked closely with the CGO to reduce the company’s leave liability which has saved the company $100,000 and unified the leave policy across all markets that we operate in.

HRIS (Bamboo HR)- Set up leave policies in the system and ensured that over 400 employees were credited with the correct leave balances during the system migration.

Employee Documents Digitization-Spearheaded employee data digitization project and ensured that all employee documents were scanned and uploaded to Bamboo (HRIS).

Payroll System (Sage)-Spearheaded the process of acquiring a payroll system (sage) for the francophone markets which ensures smooth running of payroll.

Contract Revamp -Developed and revised FTE and FTC contracts.

Performance management-Ran with the performance cycle and conducted employee and managers enablement sessions on how to set and assess OKRs on Better works.

Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Learned and adapted quickly to new technology and software applications

Contract Management: Ensuring that all employee contracts are up to date and timely preparation of new Joiners contracts.

Employee Relationship Management: Provide support including conflict resolution, disciplinary action and performance improvement plans.

Performance management: Tracking quarterly performance contracts and evaluations and with this I have managed to identify gaps and advise accordingly.

Payroll and Benefits Administration: Overseeing the implementation of the introduced commission-based remuneration model for the retail team.

Employee Records: Proper maintenance of employee files and timely updates of the files.

HR Risk & Compliance: Assist HR Head in review, development and implementation of human resource policies ensuring they are up to date and fit for purpose.

Recruitment and Selection: Conducting job interviews and completed selection process in line with the company’s policies.

Employee Handbook: Developed employee handbook covering issues including disciplinary procedures, performance management, sexual harassment and Retail Standards Operating Procedures.

Underwriting-Underwriting of proposals and capturing as per the requirements

and standards of the company.

Reports: Preparing of branch monthly and daily reports on captured businesses

Petty cash Management: Ensuring the branch petty cash is accounted for and ensure the cash is utilized sufficiently to cover minor expenditures.

Claims: Improved on the TAT for processing claims from standard 5 working days to 3 working days and this improved the customer trust and motivation to take up new policies with the company.

• Coordinated employment offers with management and extended offers to selected candidates.
• Reviewed human resources paperwork for accuracy and completeness.
• Developed and implemented onboarding and orientation programs for new employees.
• Pre-screened resumes prior to sending to corporate hiring managers for consideration.
• Administered employee benefits programs and assisted with open enrollment.
• Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.

• Developed job descriptions and source candidates from major job boards; select, interview and hire 20 employees in various departments.
• Managed the payroll for 100 employees using the pharmacore system, including performance evaluations, salary increases, and compensation.
• Handled employee terminations, grievance and other difficult situations in a sensitive, fair and respectful manner, working closely with supervisors and reference to employment laws.
• Prepared and developed a well thought process for Inducting new employees in the company which included an incentive plan for the employee who was mostly consulted by the new hires.

• Developed an effective filing system for easy records management and confidentiality.
• Managed payroll for over 500 Financial Advisors using TE and Silica systems, including performance evaluations and commissions.
• Managed leave of absence and benefits (medical) for the Retail team.
• Increased employee retention by rigorously maintaining a positive work environment and attending to their request and problems on time.
• Reduced Employees Risk Cost by Kshs 250,000 per head by improving risk measures and ensuring that they are compliant to AKI and IRA bodies.