CLEMENCE MACHOCHO MWAKUDU
Mombasa
Summary
I am seeking a new challenging position, where I can add value from my experience to the organization while advancing my career.
I am a diploma holder in Information Management System from IMIS with 8 years of experience in Coordinate priorities between the IT department and users. I have been training users to use the system and ensuring that all user accounts are managed and allocated with appropriate access rights. I am passionate about IT and usually meet my deliverables. These coupled with enthusiasm and an uncompromising work ethic. Seasoned Information Technology Manager knowledgeable about infrastructure, security, and operations management. Proactive and decisive leader with 14 years of related experience.
Overview
18
18
years of professional experience
Work History
IT Assistant Manager
ELEGANT INVESTMENTS (1996) LTD
MOMBASA, KENYA
02.2009 - Current
- Training users, Preparing and Approval of Remittance, Data Entry into the system, Creating of new users, Issuing of rights and access.
- Coordinated with vendors to ensure timely delivery of products and services.
- Analyzed workflows and established priorities for daily operations.
- Implemented operational processes for data storage, backup, security, and access control.
- Met with users, vendors and technicians to determine computing requirements.
- Maintained detailed records of all IT assets including hardware, software licenses, and warranties.
- Managed performance reviews and provided guidance to ensure staff development goals were achieved.
Cyber Cafe Attendant
SISTER SISTER COMPUTER SERVICES
MOMBASA, KENYA
08.2005 - 01.2009
- Bureau Attendant, Designing
- Greeted guests with friendliness and professionalism.
- Monitored usage of computers by customers and ensured proper functioning of all machines during peak hours.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Assisting customers in getting governmental services eg filling returns,acquiring KRA Pin etc
Education
CPA Part 1 Section 2 - Accounting and Business Management
Vision Institute of Business Studies
Mombasa, Kenya01.2014
CPA Part 1 Section 1 - Accounting and Business Management
Vision Institute of Business Studies
Mombasa, Kenya01.2013
Accounting Technician Certificate Level II - Accounting and Business Management
Vision Institute of Business Studies
Mombasa, Kenya01.2013
Accounting Technician Certificate Level I - Accounting and Business Management
Vision Institute of Business Studies
Mombasa, Kenya01.2011
Diploma in Information Management System [IMIS – UK] - Information Management Systems
High Grades College
Mombasa, Kenya01.2005
Certificates in Microsoft User Specialist - Computer Operations
Diverse Computer Media
Mombasa, Kenya01.2003
Kenya Certificate of Secondary Education -
Matuga Girls High School
Kwale, Kenya01.2000
Certificate in Kenya Primary Education -
Werugha Primary School
TAITA TAVETA, KENYA01.1996
Skills
- Data Analytics
- IT Service Delivery
- Incident Management
- IT Security Management
- Staff Hiring
- Payment Reconciliation
- Expense Control
- Cost Accounting
- Bank Reconciliation
- Payroll Processing
- Payment Processing
- Mail Distribution
- Staff Training
- Customer Service
- Employee Management
- Policy Implementation
- Operations Management
- Decision-Making
- Operational Oversight
- Staff Management
- Recruiting and Hiring
- Human Resources Management
- Data Confidentiality
- Customer Relationship Management
Personal Information
- Date of Birth: 10/06/82
- Gender: Female
- Marital Status: Married
Languages
English, Kiswahili plus a smattering of French
References
WerughaKwaleKwaleMatuga
- Peter Othiambo Otieno, P.O. Box 88206, Mombasa, 0722- 804 637
- Festus Marucha Amore, P.O. Box 99769, Mombasa, 0734 – 796 812
Hobbies and Interests
- Playing Board Games
- Travelling
- Watching Movies
Languages
Swahili
First Language
English
Intermediate (B1)
B1
Timeline
IT Assistant Manager
ELEGANT INVESTMENTS (1996) LTD
02.2009 - Current
Cyber Cafe Attendant
SISTER SISTER COMPUTER SERVICES
08.2005 - 01.2009
CPA Part 1 Section 2 - Accounting and Business Management
Vision Institute of Business Studies
CPA Part 1 Section 1 - Accounting and Business Management
Vision Institute of Business Studies
Accounting Technician Certificate Level II - Accounting and Business Management
Vision Institute of Business Studies
Accounting Technician Certificate Level I - Accounting and Business Management
Vision Institute of Business Studies
Diploma in Information Management System [IMIS – UK] - Information Management Systems
High Grades College
Certificates in Microsoft User Specialist - Computer Operations
Diverse Computer Media
Kenya Certificate of Secondary Education -
Matuga Girls High School
Certificate in Kenya Primary Education -
Werugha Primary School
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