Gloria Muhonja
Summary
Focused waitress with outstanding history of handling busy restaurants with excellent service. Committed to be the best in class dining experiences and maintaining accuracy, efficiency and professionalism in high-traffic times. Offering several-year background providing high-quality service to customers.
Overview
14
14
years of professional experience
Work History
Lead Trainer food and beverage department
Lwam centre training institute Limited
03.2024 - 11.2025
- Conducted practical sessions on order taking, service flow, and professional guest interaction to improve customer satisfaction.
- Trained students and staff on food and beverage service standards to enhance service quality.
- Mentored trainees on international hospitality standards to prepare them for roles in hotels and restaurants.
- Provided ongoing training to address emerging trends and industry changes.
Lead Trainer- Food and beverage department
Penuel Transformation Training Centre
06.2022 - 02.2024
- Lead training programs for students going to work outside the country.
- coordinated daily operations in high-responsibility environment for seamless service delivery.
- supervised practicals in food production and services, ensuring quality training outcomes.
- conducted needs assessments to identify and address skill gaps within workforce.
Trainer
Taiba Manpower Training Centre
01.2019 - 09.2021
- Delivered training in hospitality and service delivery, focusing on restaurant etiquette and food and service fundamentals.
- Guided trainees in developing practical service skills for roles in hotels and restaurants.
- Educated students on food and wine pairings, preparing them for opportunities in the job market.
- Conducted workshops to enhance skills and knowledge for trainees in diverse fields.
Cashier
Boulangerie and company Limited
01.2017 - 06.2017
- Addressed customer inquiries, processed payments, and ensured a positive experience.
- Guided customers with product inquiries and tailored recommendations to enhance satisfaction.
- Used electronic cash registers or POS systems to process transactions and generate receipts.
- Processed takeaway and delivery orders, ensuring timely and accurate delivery.
- Balanced the cash drawer at the end of the shift.
- Compiled end-of-day reports summarizing transactions and sales insights for management review.
Waitress
Havana Restaurant
08.2015 - 11.2016
- Welcomed guests and showed them to their tables.
- Managed customer reservations to optimize seating and enhance guest experience.
- Ensured accurate order taking and timely presentation to improve service flow.
- Provided attentive service that contributed to positive dining experiences.
Waitress/Cashier
Spring Valley Oven
05.2014 - 05.2016
- welcomed guests and allocated tables efficiently.
- provided full service dining experience including,including taking orders, serving and billing.
- Managed reservations and takeout orders at the restaurant.
- Oversaw daily shift operations during supervisor absence.
- managed daily cash flow and banking activities.
Waitress
Herihights Serviced Apartments
03.2014 - 05.2014
- Greeting and assisting guests with check-in and check-out procedures.
- Responding to guest inquiries and providing information about the serviced apartments and local amenities.
- Assisted in administrative tasks, such as data entry, filing, and maintaining records.
- Helped with the organization of paperwork and documents related to reservations and guest services.
Intern
Tourist Hotel, Bungoma
01.2012 - 04.2012
- Created and updated marketing materials, including brochures and online content, to enhance guest engagement.
- Resolved guest complaints and escalated issues to ensure timely resolution.
- Coordinated housekeeping and maintenance schedules to optimize staff efficiency.
- Monitored inventory and assisted with ordering supplies.
- Worked as a receptionist, waitress, chef, housekeeping department.
Education
College - Foreign Language
German Institute of Professional Studies
Nairobi12-2025
Bachelor of Science - Community Nutrition
Great Lakes University
Kisumu12-2022
Training of Trainers Course -
Nita
Athi River07-2019
Diploma - Food & Beverage Management
Kaimosi Friends Technical College
Vihiga11-2013
Certificate of Computer Packages - Certificate in Computer Studies
Joesim Computer School
Kakamega10-2009
Kenya Certificate of Secondary Education -
St. Pauls Erusui Girls
Kenya12-2008
Skills
- Food and Beverage service
- Guest service
- Inventory management
- POS and Cash Handling
- Team Leadership
- Staff training
- Attention to Detail
- Multilingual communication
Languages
English
Swahili
German( A2 Level)
Personal Values
- Adaptability to thrive in a dynamic, cooperative work setting, demonstrating a strong team spirit.
- Integrity, fairness, and accuracy in my work.
- Able to handle pressure within a team or alone.
- Open minded straight talker, and a good listener.
- Accustomed to operating under minimal supervision.
- Ability to manage multiple tasks, priorities and deadlines.
- High level of attention to detail in all aspects of work and responsibilities.
Timeline
Lead Trainer food and beverage department
Lwam centre training institute Limited
03.2024 - 11.2025
Lead Trainer- Food and beverage department
Penuel Transformation Training Centre
06.2022 - 02.2024
Trainer
Taiba Manpower Training Centre
01.2019 - 09.2021
Cashier
Boulangerie and company Limited
01.2017 - 06.2017
Waitress
Havana Restaurant
08.2015 - 11.2016
Waitress/Cashier
Spring Valley Oven
05.2014 - 05.2016
Waitress
Herihights Serviced Apartments
03.2014 - 05.2014
Intern
Tourist Hotel, Bungoma
01.2012 - 04.2012
College - Foreign Language
German Institute of Professional Studies
Bachelor of Science - Community Nutrition
Great Lakes University
Training of Trainers Course -
Nita
Diploma - Food & Beverage Management
Kaimosi Friends Technical College
Certificate of Computer Packages - Certificate in Computer Studies
Joesim Computer School
Kenya Certificate of Secondary Education -
St. Pauls Erusui Girls