Hi, I’m
GLORIA KAGEHA
Mombasa
Overview
3
years of professional experience
Work History
Africa Global Logistics
KPA Documentation Clerk
07.2023 - Current
Job overview
- Printing, writing down KPA invoice file numbers and following up on payments
- Checking on invoice accuracy
- Disputing inaccurate invoices and following up on refunds
- Creating spreadsheets to track invoices and other related data as requested by management
- Keeping records of invoices and support documents
Call Centre International
Call Centre Representative
08.2022 - 06.2022
Job overview
- Managed high call volumes while providing exceptional customer support and maintaining professional composure
- Handled escalated calls professionally, effectively resolving complex issues and always ensuring client satisfaction
- Masters multiple software system for seamless navigation during calls, improving efficiency and reducing hold times for customers
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner
- Utilised Customer Relationship Management system to accurately document customer interactions and update account information
- Explained product features and benefits upon customer request and to also promote sales
- Anticipated customer concerns on calls by providing additional information
Inuka Afrika Properties Limited
Accounts Intern
11.2021 - 09.2021
Job overview
- Compiled monthly entries into general ledger system
- Demonstrated strong attention to detail when reviewing financial statements for errors or inconsistencies before submission to management clients
- Aided senior accountants in preparing year-end tax returns while adhering to strict deadlines
- Tracked funds, prepared deposits and reconciled accounts
- Supported month-end closing activities, ensuring timely and accurate reporting of financial results
Timeline
KPA Documentation Clerk
Africa Global Logistics
07.2023 - Current
Call Centre Representative
Call Centre International
08.2022 - 06.2022
Accounts Intern
Inuka Afrika Properties Limited
11.2021 - 09.2021