Overview
Work History
Timeline
Hi, I’m

GLORIA KAGEHA

Mombasa

Overview

3
years of professional experience

Work History

Africa Global Logistics

KPA Documentation Clerk
07.2023 - Current

Job overview

  • Printing, writing down KPA invoice file numbers and following up on payments
  • Checking on invoice accuracy
  • Disputing inaccurate invoices and following up on refunds
  • Creating spreadsheets to track invoices and other related data as requested by management
  • Keeping records of invoices and support documents

Call Centre International

Call Centre Representative
08.2022 - 06.2022

Job overview

  • Managed high call volumes while providing exceptional customer support and maintaining professional composure
  • Handled escalated calls professionally, effectively resolving complex issues and always ensuring client satisfaction
  • Masters multiple software system for seamless navigation during calls, improving efficiency and reducing hold times for customers
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner
  • Utilised Customer Relationship Management system to accurately document customer interactions and update account information
  • Explained product features and benefits upon customer request and to also promote sales
  • Anticipated customer concerns on calls by providing additional information

Inuka Afrika Properties Limited

Accounts Intern
11.2021 - 09.2021

Job overview

  • Compiled monthly entries into general ledger system
  • Demonstrated strong attention to detail when reviewing financial statements for errors or inconsistencies before submission to management clients
  • Aided senior accountants in preparing year-end tax returns while adhering to strict deadlines
  • Tracked funds, prepared deposits and reconciled accounts
  • Supported month-end closing activities, ensuring timely and accurate reporting of financial results

Timeline

KPA Documentation Clerk
Africa Global Logistics
07.2023 - Current
Call Centre Representative
Call Centre International
08.2022 - 06.2022
Accounts Intern
Inuka Afrika Properties Limited
11.2021 - 09.2021

Similar Profiles

CREATE PROFILE
GLORIA KAGEHA