Google Workspace
Gloria Gachara
SALES COACH
Nairobi,Please Select
Summary
Determined in success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balances targets with resources and optimizes long-term success.
Overview
5
5
years of post-secondary education
3
3
years of professional experience
Work History
GOOGLE ACADEMY MANAGER
BUSINESSCOM AFRICA
Nairobi, KENYA
08.2020 - Current
- Lead the Academy Team By Planning Scheduling Trainings for customers
- Ensure up to date training records
- Customize training to suite company setup to resonate with with their problem and complaints to maximum satisfaction
- Establish Rapport with current client through planned meetings and calls
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Perform account audits ro fetch for possibilities of paid refresher training
- Time to time conduct research on released new products and features by Google
- Collect feedback from trained companies
- Kept meticulous client notes in Copper CRM customer relationship management application.
- Sale to new clients (when the academy was not busy)
- Strategized and implemented successful approaches to revitalize underperforming product lines and create profit-generating department.satisfactio Academ
Sales Executive
Businesscom Africa
Nairobi, Nairobi City
06.2020 - 08.2020
- Tracking KPIs provided and current sales pipeline
- Keeps up to date customer records and progress of the pipeline in the Copper CRM
- Creating Powerpoint Presentation prospected leads eg CEOs and IT managers
- Develop quotes and proposals for clients
- Winning Deals to keep up with KPIs
- Managing Accounts of clients by calling to see room for referrals
Lead Generation Executive/Demand Generation
Businesscom Africa
Nairobi, Nairobi
03.2020 - 06.2020
- Researched potential leads (through different ways) to sign up with us
- Cold call clients to get C level email address
- Reached out to C levels to pitch Google workspace
Sales Personnel
Crystal Communication
Nairobi, Please Select
01.2019 - 02.2020
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained records related to sales
- Digital Advertising and Marketing
Attachment
RCMRD
Nairobi, Please Select
10.2018 - 12.2018
- Contributed to centralized GIS portal and ArcGIS database, correctly inputting data.
- Combined remotely-collected and on-site data acquisition to generate unified geographic mapping information.
- Operated as primary point of contact for clients, providing GIS work order proposals with time-to-completion and budgeting estimates.
- Prepare Thematic Maps
- Preparation of technical presentations and proposal when required
- Provided technical recommendations and support documentation to aid in GIS process improvement.
Education
Diploma in Geo-Information System
Regional Center For Mapping of Resources For Developments
Nairobi, Kenya 05.2017 - 11.2019
StephJoy Girls High School
Limuru 01.2012 - 12.2014
Skills
Team Leading
Account Management
Training and Coaching
Presenting To Clients
Data Entry
Researching
Organization and Time Managment
Listening and Communication
Software
Copper CRM
Microsoft Office
Timeline
GOOGLE ACADEMY MANAGER
BUSINESSCOM AFRICA
08.2020 - Current
Sales Executive
Businesscom Africa
06.2020 - 08.2020
Lead Generation Executive/Demand Generation
Businesscom Africa
03.2020 - 06.2020
Sales Personnel
Crystal Communication
01.2019 - 02.2020
Attachment
RCMRD
10.2018 - 12.2018
Diploma in Geo-Information System
Regional Center For Mapping of Resources For Developments
05.2017 - 11.2019
StephJoy Girls High School
01.2012 - 12.2014