Gloria Bintu
Nairobi, Nairobi Province
Summary
Enthusiastic customer service representative adept at working with colleagues and customers of all backgrounds. Team builder and clear communicator in both French and English, with strong problem solving and planning skills. High degree of working knowledge in graphic design and computer software packages. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Intern
Good Shepherd Africa Gospel Church
05.2023 - Current
- Mentored youth group members, offering guidance and support in their personal and spiritual lives.
- Provided pastoral care to individuals in need, offering counseling, guidance, and support during difficult times.
- Helped to create welcoming environment for visitors and encouraged congregation to offer support.
Business Owner
Self-employeed
01.2022 - 09.2022
- Interacted well with customers to build connections and nurture relationships.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Volunteer
Organization, Africa International University
01.2021 - 04.2021
- Created educational materials to convey important information to service recipients.
- Helped clients navigate social services system and access needed resources.
- Used strong interpersonal communication skills to convey information to others.
- Provided IT support by setting up and maintaining computers and other necessary technology.
Business Manager
Family Business
08.2016 - 12.2017
- Improved workflow efficiency by streamlining office processes and implementing new software solutions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Education
Degree - Information Technology
Africa International University
Nairobi, Kenya11.2020
Diploma - Business Management
Institut Tumaini
Drc, Bukavu07.2017
Skills
- Decision-Making
- Market Research Analysis
- Communication and Teamwork
- Calendar Management
- Brand Promotion
- Marketing and Advertising
- Complaint resolution
- Proficiency in Technology
- Customer Service-Oriented
Timeline
Intern
Good Shepherd Africa Gospel Church
05.2023 - Current
Business Owner
Self-employeed
01.2022 - 09.2022
Volunteer
Organization, Africa International University
01.2021 - 04.2021
Business Manager
Family Business
08.2016 - 12.2017
Degree - Information Technology
Africa International University
Diploma - Business Management
Institut Tumaini
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