Glen Juma
Network Engineer
Mombasa
Summary
Tech-savvy Network Engineer with 3 years of comprehensive experience designing, implementing and maintaining growing computer network infrastructure. Analytical and logical professional that quickly learns new concepts paired to complement understanding of networking protocols and OSI or TCP models. Commended for providing top-notch, hands-on technical support for WAN, LAN, proxy and security devices. Dedicated to maximizing network uptimes through careful application of both automated monitoring and manual supervision. Manager of network deployments at all scales. Perpetually available to correct faults and avert disasters. Equipped to oversee small to large-scale workforces or go hands-on with complex network management tasks.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work History
Network Support Engineer
Vivanet Telecommunications Ltd.
Mombasa
08.2020 - Current
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Drafted post-mortem documentation analyzing instances of network system failures and detailing required repair and restoration efforts.
- Remotely analyzed and diagnosed complex network faults for end-users, recommending and implementing corrective measures.
- Oversaw junior-level engineers, directing work orders while monitoring performance metrics and consumer feedback.
- Managed full network stacks and maintained uptimes of 90%.
- Supported users in setup and configuration of wireless access point networks.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Monitored network hardware operations to evaluate proper configuration.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Performed network security design and integration duties.
- Diagnosed and executed resolution for network and server issues.
- Designed and evaluated WAN and LAN connectivity technologies.
Junior Network Administrator
Misseh Tech Solutions
Kilifi
11.2019 - 05.2020
- Provided on-call support for network engineering duties.
- Developed and refined build process and configurations, and contributed to network automation.
- Configured networks for smooth, reliable operation to meet business processes and objectives.
- Performed day-to-day LAN and WAN administration, maintenance and support.
- Managed data backups and disaster recovery operations to comply with business continuity initiatives.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Managed computer operation scheduling, backup, storage and retrieval functions.
- Implemented network security measures to minimize data loss.
- Identified and immediately resolved issues with network devices.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Monitored system performance and responded to alerts.
- Maintained applications to keep software current with necessary software updates and upgrades.
Education
Bachelor of Technology - Information Technology
Technical University of Mombasa
Mombasa, Kenya 09.2016 - 07.2023
Skills
Network support
Accomplishments
- Managed a team of 12 staff members in setting up a medium-sized, local area network consisting of 2 Huawei AR120 routers, 3 D-Link DGS-3000-28L switches, 31 PCs, file server, mail server and print server and video surveillance systems for a clients' business. Client work accountability and productivity increased by 15%
- Documented and resolved computer network outages which led to an increase of 25% in network uptime.
- Resolved multiple product issue through consumer testing and documenting.
Timeline
Network Support Engineer
Vivanet Telecommunications Ltd.
08.2020 - Current
Junior Network Administrator
Misseh Tech Solutions
11.2019 - 05.2020
Bachelor of Technology - Information Technology
Technical University of Mombasa
09.2016 - 07.2023
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