Gladys Wachuka Mathenge
Nairobi,Kenya
Summary
Results-driven Shop Head with expertise in inventory management and team leadership. Skilled in stock rotation and fostering vendor relationships, enhancing operational efficiency. Strong communicator focused on improving team performance and customer satisfaction while consistently meeting targets.
Overview
14
14
years of professional experience
Work History
Shop Head
Samsung Woodvale
Nairobi, Kenya
02.2024 - Current
- Managing high-value inventory, requiring consistent physical organization, stock rotation, and movement
- Collaborated with team members to streamline daily operations and meet targets
- Compiled daily operational reports to track performance and inform decision-making
Team Leader, Sales Operations
Galactic Kenya
Nairobi, Kenya
03.2016 - 01.2024
- Examined product stock to ensure correct display and functionality
- Assisted field sales personnel in maintaining appropriate stock levels
- Monitored daily sales activities to enhance customer satisfaction
Shop Manager
Alula Mobile Accessories
Nairobi, Kenya
07.2011 - 12.2015
- Coordinated and supervised team member activities, ensuring timely and effective service to meet customers' needs
- Established and maintained vendor relationships, monitoring supply chain for deficiencies to ensure optimal product availability
Education
KATC Final Level - Accounting
Thika College of Banking Accountancy and Computer Studies
Thika, Kenya06.2005
Computer Packages -
Thika College of Banking Accountancy and Computer Studies
Thika, Kenya12.2003
Skills
- Physical Endurance
- Labor
- Precision
- Attention to Detail
- Teamwork
- Adaptability
- Dependability
- Work Ethic
- Communication
- Inventory management
- Stock rotation
- Vendor relationships
- Team leadership
- Sales monitoring
- Problem solving
- Attention to detail
- Effective communication
- Training and development
- Time management
- Store layout
Languages
- Kiswahili
- English, Fluent
- Kiswahili, Fluent
Willing To Relocate
Danville, Québec, Canada
Key Transferable Skills
- Physical Endurance & Labor, Routinely managed, organized, and moved high volumes of inventory and product stock
- Precision & Attention to Detail, Accurately counted daily cash and prepared deposits; Ensured security and loss prevention of inventory.
- Teamwork & Adaptability, Coordinated and supervised team member activities to consistently meet operational needs; Worked closely with team members for smooth flow.
- Dependability & Work Ethic, Experienced in workload organization to efficiently meet high-volume needs; Strong history of task prioritization.
- Communication & Language, Fluent in English and Kiswahili. Experienced in professional reporting to management.
Accomplishments
Top Sales Performer for the Years 2024 and 2025 - Exceeded Sales Target.
Timeline
Shop Head
Samsung Woodvale
02.2024 - Current
Team Leader, Sales Operations
Galactic Kenya
03.2016 - 01.2024
Shop Manager
Alula Mobile Accessories
07.2011 - 12.2015
KATC Final Level - Accounting
Thika College of Banking Accountancy and Computer Studies
Computer Packages -
Thika College of Banking Accountancy and Computer Studies