Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gladys Muthoni

Nairobi

Summary

Dynamic Office Administrator with a proven track record at Pesam Enterprises, excelling in inventory management and customer engagement. Enhanced productivity through effective scheduling and event coordination, while delivering exceptional service as a Customer Attendant at Holy Cross Self Help Group. Known for resolving complex issues with professionalism and accuracy.

Overview

3
3
years of professional experience

Work History

Office Administrator

Pesam Enterprises
02.2024 - Current
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.

Customer Attendant

Holy Cross Self Help Group, Caritas Kenya.
01.2023 - 12.2023
  • Utilized strong communication skills to establish rapport with clients and provide tailored solutions based on their needs.
  • Delivered exceptional support to customers during peak hours, ensuring smooth operations and minimal wait times.
  • Efficiently handled high call volumes while maintaining excellent service quality standards.
  • Ensured prompt resolution of issues by escalating complex problems to appropriate departments or personnel when necessary.
  • Managed challenging customer situations with tact and professionalism, leading to successful resolutions.
  • Maintained accurate records of customer interactions, allowing for better follow-up on outstanding issues.

Education

Bachelor of Science - Commerce

The Cooperative University of Kenya
Nairobi
12.2022

Skills

  • Inventory management
  • Bookkeeping
  • Customer engagement
  • Scheduling appointments
  • Event coordination
  • Billing oversight
  • Expense reporting

Timeline

Office Administrator

Pesam Enterprises
02.2024 - Current

Customer Attendant

Holy Cross Self Help Group, Caritas Kenya.
01.2023 - 12.2023

Bachelor of Science - Commerce

The Cooperative University of Kenya
Gladys Muthoni