Dynamic Office Administrator with a proven track record at Pesam Enterprises, excelling in inventory management and customer engagement. Enhanced productivity through effective scheduling and event coordination, while delivering exceptional service as a Customer Attendant at Holy Cross Self Help Group. Known for resolving complex issues with professionalism and accuracy.
Overview
3
3
years of professional experience
Work History
Office Administrator
Pesam Enterprises
02.2024 - Current
Maintained electronic and paper filing systems for easy retrieval of information.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
Customer Attendant
Holy Cross Self Help Group, Caritas Kenya.
01.2023 - 12.2023
Utilized strong communication skills to establish rapport with clients and provide tailored solutions based on their needs.
Delivered exceptional support to customers during peak hours, ensuring smooth operations and minimal wait times.
Efficiently handled high call volumes while maintaining excellent service quality standards.
Ensured prompt resolution of issues by escalating complex problems to appropriate departments or personnel when necessary.
Managed challenging customer situations with tact and professionalism, leading to successful resolutions.
Maintained accurate records of customer interactions, allowing for better follow-up on outstanding issues.
Warehouse Operative, Production Operative-Packer and loader at I&S Global Enterprises, Gama Glass EnterprisesWarehouse Operative, Production Operative-Packer and loader at I&S Global Enterprises, Gama Glass Enterprises