Gladys Muthoni
Nairobi
Summary
Dynamic Office Administrator with a proven track record at Pesam Enterprises, excelling in inventory management and customer engagement. Enhanced productivity through effective scheduling and event coordination, while delivering exceptional service as a Customer Attendant at Holy Cross Self Help Group. Known for resolving complex issues with professionalism and accuracy.
Overview
3
3
years of professional experience
Work History
Office Administrator
Pesam Enterprises
02.2024 - Current
- Maintained electronic and paper filing systems for easy retrieval of information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
Customer Attendant
Holy Cross Self Help Group, Caritas Kenya.
01.2023 - 12.2023
- Utilized strong communication skills to establish rapport with clients and provide tailored solutions based on their needs.
- Delivered exceptional support to customers during peak hours, ensuring smooth operations and minimal wait times.
- Efficiently handled high call volumes while maintaining excellent service quality standards.
- Ensured prompt resolution of issues by escalating complex problems to appropriate departments or personnel when necessary.
- Managed challenging customer situations with tact and professionalism, leading to successful resolutions.
- Maintained accurate records of customer interactions, allowing for better follow-up on outstanding issues.
Education
Bachelor of Science - Commerce
The Cooperative University of Kenya
Nairobi 12.2022
Skills
- Inventory management
- Bookkeeping
- Customer engagement
- Scheduling appointments
- Event coordination
- Billing oversight
- Expense reporting
Timeline
Office Administrator
Pesam Enterprises
02.2024 - Current
Customer Attendant
Holy Cross Self Help Group, Caritas Kenya.
01.2023 - 12.2023
Bachelor of Science - Commerce
The Cooperative University of Kenya