Gladys Kariuki
Nairobi
Summary
Detail-oriented and hardworking Housekeeper with a proven track record of maintaining high cleanliness and hygiene standards in hospitality settings. Skilled in room preparation, deep cleaning, and guest service, with a commitment to creating a welcoming environment for guests. Known for efficiency, discretion, and reliability in meeting hotel quality standards.
Overview
6
6
years of professional experience
Work History
Housekeeper
Greysand Hotel
01.2022 - Current
- Perform daily cleaning and maintenance of guest rooms, bathrooms, and public areas to meet 5-star hygiene standards.
- Replace linens, towels, and amenities while ensuring guest comfort and satisfaction.
- Operate cleaning equipment safely and maintain proper chemical handling procedures.
- Respond promptly to guest requests and collaborate with front desk and maintenance teams.
- Monitor and restock cleaning supplies to avoid shortages.
- Reduced cleaning time per room by 15% through improved workflow without compromising quality.
Housekeeping Attendant
Sunrise Inn
06.2019 - 12.2021
- Cleaned and organized guest rooms, ensuring readiness for arrivals and quick turnover.
- Handled laundry operations, including washing, drying, and ironing.
- Reported maintenance issues and assisted in deep cleaning schedules.
- Maintained friendly and professional demeanor with guests.
- Awarded 'Employee of the Month' at Greysand Hotel for outstanding guest satisfaction scores (2023).
- Enhanced team productivity by collaborating with colleagues to complete tasks quickly and efficiently.
- Trained and mentored 5 new housekeeping staff, improving team productivity.
- Contributed to a positive work atmosphere by demonstrating a strong work ethic and consistently respectful interactions with colleagues.
Education
Certificate - Hospitality & Housekeeping Operations
Kenya Utalii College
Nairobi11-2018
Skills
- Room Cleaning & Sanitization
- Laundry & Linen Management
- Time Management & Efficiency
- Customer Service & Hospitality Etiquette
- Inventory & Supply Management
- Health & Safety Compliance
- Deep Cleaning Techniques
- Team Collaboration
ADDITIONAL INFORMATION
Languages: English, Swahili, Spanish
Timeline
Housekeeper
Greysand Hotel
01.2022 - Current
Housekeeping Attendant
Sunrise Inn
06.2019 - 12.2021
Certificate - Hospitality & Housekeeping Operations
Kenya Utalii College
References
References: Available on request
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