Gladys Karimi Mbabu
Office Assistant
Mombasa
Summary
Motivated and detail-oriented Office Assistant with hands-on experience in administrative support, customer service, and office coordination within fast-paced environments. Skilled in managing front-desk operations, data entry, and scheduling technician visits while maintaining accurate records and ensuring client satisfaction. Proficient in MS Office and basic Customer relations management tools, with a keen ability to multitask and support cross-functional teams. Committed to delivering reliable support that enhances office efficiency and customer experience.
Overview
2
2
Languages
Work History
Office Assistant
Malbtech Systems Limited
01.2025 - Current
- Receive and direct visitors or clients to appropriate departments.
- Answer and route incoming phone calls professionally.
- Manage incoming and outgoing mail or deliveries.
- Assist in preparing invoices, service requests, and customer forms.
- Maintain ling systems (physical and electronic) for client and operational records.
- Photocopy, scan, and print documents as needed.
- Provide basic information to walk-in or calling customers about available internet packages and promotions.
- Record customer inquiries and escalate complaints to relevant staff.
- Follow up on pending customer documentation or service forms.
- Input customer and service data into company systems or spreadsheets.
- Maintain updated records of installations, maintenance requests, and customer contacts.
- Help schedule installation or support visits with eld technicians.
- Monitor inventory of office supplies and report shortages.
- Support procurement tasks by following up on orders or suppliers.
- Assist in tracking service delivery timelines and technician deployment.
- Prepare documentation or reports for use by technical staff.
- Ensure cleanliness and order in the reception and work areas.
- Ensure equipment like printers, internet, and phones are functioning and report issues promptly.
- Maintain confidentiality of customer and company data.
- Comply with company policies on data handling and internal procedures.
Education
Associate's Degree - International Studies
University of Nairobi
Nairobi, Nairobi Province, Kenya 01.2018 - 01.2019
Non-Degree Program - Computer Operations / Packages
Rifkins College
01.2024 - 01.2025
No Degree - KCSE
PCEA Nanyuki Girls
Nanyuki, Laikipia, Kenya 04.2001 -
Skills
- Adaptability
- Receptionist Duties
- Multitasking
- Filing Systems
- Office Management
- Discretion and Confidentiality
- Problem Solving
- Teamwork
- Attention to Detail
- Time Management
- Organizational Skills
- Computer Literacy
- Customer Service Skills
- Communication Skills
Accomplishments
- Improved customer response time by 30% by streamlining client inquiry tracking and follow-up processes.
- Successfully coordinated over 100+ internet installations by maintaining effective communication between clients and technical teams.
- Reduced filing errors by 40% by reorganizing the company's digital and physical filing systems for better accessibility and accuracy.
- Handled front-desk operations with 98% customer satisfaction, as reported in quarterly feedback surveys.
- Played a key role in maintaining stock levels for office supplies and ensuring timely procurement, preventing downtime.
- Recognized by management for dependability and professionalism during peak customer service periods.
- Supported a successful office move with minimal disruption by organizing logistics and coordinating vendors.
Additional Information
Name: David Musyoki
Company: Trackzone Systems Limited
Email: david.musyoki@ymail.com
Cell: 0724320464
Name: Martin Mwenda
Company: Ruburi Medical Centre
Email: mrtnmbabu@gmail.com
Cell: 0704423649
Name: Albert Mutuweta
Company: Malbtech Systems Limited
Email: malbtechsystems@gmail.com
Cell: 0724066728
Timeline
Office Assistant
Malbtech Systems Limited
01.2025 - Current
Non-Degree Program - Computer Operations / Packages
Rifkins College
01.2024 - 01.2025
Associate's Degree - International Studies
University of Nairobi
01.2018 - 01.2019
No Degree - KCSE
PCEA Nanyuki Girls
04.2001 -
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