Gladys Chelangat
Clerical Officer
Nairobi, Nairobi Province,30
Summary
Dedicated Clerical officer with over three successful years of clerical experience in busy office environments. Excels in telephone support and greeting arriving visitors. Strong knowledge of Software and history achieving high data output.
Experienced with administrative and clerical tasks supporting office operations. Utilizes organizational skills to manage records and schedules effectively. Knowledge of office procedures and communication techniques to enhance efficiency and support team collaboration.
Professional clerical expert with solid experience in office administration and organizational tasks. Strong skills in data entry, document management, and customer service. Reliable team player with focus on efficiency and adaptability in dynamic environments. Known for excellent communication, problem-solving abilities, and consistent track record of delivering results.
Overview
11
11
years of professional experience
Work History
Clerical Officer
Bomet East Constituency
10.2022 - Current
- Managed office correspondence and documentation to ensure efficient communication flow.
- Processed requests and inquiries, providing timely responses to constituents' needs.
- Assisted in scheduling meetings and coordinating events for constituency stakeholders.
- Organized and maintained files, improving retrieval processes and reducing downtime.
Cashier
Betin Kenya
12.2018 - 07.2019
- Handled payments and delivered high-quality customer service following company policies.
- Greeted customers upon entry and addressed questions and concerns to enhance their shopping experience.
- Ensured proper placement of customer bets to maintain betting integrity. for customers and ensured the bets are well and correctly placed as written by the customer.
- Maintained store appearance through dusting, cleaning, and restocking to create a welcoming environment.
- Facilitated positive customer experiences to guarantee value for their purchases.
Receptionist
Maxtor college of Technology
01.2016 - 12.2018
- Conducted cleaning and hygiene maintenance in the office, completed photocopying and duplicating tasks, and carried out light messenger duties.
- Welcomed customers at the front destination, greeted them, and guided them to their respective places.
- Handled incoming phone calls by answering, screening, and forwarding them as necessary.
- Sorted and distributed daily mail and deliveries after receiving them.
- Controlled access to the office by following safety procedures, monitoring the logbook, and issuing visitor badges at the reception desk.
- Handled mail routing including receipt, recording, and distribution to relevant offices and maintenance of related records.
- Receive, sort and distribute daily mail/deliveries.
- Coordinated in-house events such as meetings and workshops by arranging furniture, materials, and re-organizing spaces post-event, enhancing operational efficiency.
- Served tea, water, and refreshments to staff during official meetings.
- Supervised safety, proper care, and maintenance of the office common areas and office equipment.
- Helped with photocopying and documentation tasks and took part in basic document filing.
- Restocked kitchen and washroom consumables like paper towels, toilet papers seat covers, air fresheners, etc.
- Executed all cleaning tasks in line with established safety procedures and complied with company uniform policies.
- Polished brass fittings, wipe cleaned and polished other metal hardware fixtures in addition to glass panels in doors, cabinets, and partitions.
- Conducted routine inspections and maintenance activities, recording all actions taken.
- Refilled kitchen and washroom consumables such as paper towels, toilet paper, seat covers, and air fresheners.
- Ensured the proper maintenance of cleaning equipment and that any defective items were reported to the supervisor.
- Informed the maintenance department of any office damages to ensure timely repairs.
IT assistant / attachment
Sports Kenya
09.2017 - 12.2015
- Assist in software and hardware upgrades. Add or update workstations for office staff.
- Perform routine PC maintenance and updates for performance efficiency.
- Supervised and processed help desk support requests, ensuring timely resolution and user satisfaction.
- Assist in maintaining Internet service, firewalls, and telephone systems.
- Initiated process improvements to streamline responses to user demands, increasing support efficiency.
- Network operations; ensuring access, security and connectivity.
- Performing routine system administrative tasks including preventive and corrective maintenance.
- Responding in a timely manner to service issues and requests.
- Testing of all new releases, upgrades and data backups.
- Identify situations requiring urgent attention and escalate them appropriately.
- Documented past employment for context.
- Facilitated product sales to customers.
Education
Diploma - Information Technology
Moi University
Eldoret, Kenya12-2016
Kenya Certificate of Secondary Education -
ELCK Kongoi Secondary School
Nakuru, Nakuru District, Kenya10-2012
Kenya Certificate of Primary Education -
Menet Primary
Bomet10-2008
Skills
Compliance Monitoring
Data Management
Reporting
Record-keeping
Data entry
Inventory Control
Office Organization
Office Assistance
Drawer Balancing
Timeline
Clerical Officer
Bomet East Constituency
10.2022 - Current
Cashier
Betin Kenya
12.2018 - 07.2019
IT assistant / attachment
Sports Kenya
09.2017 - 12.2015
Receptionist
Maxtor college of Technology
01.2016 - 12.2018
Diploma - Information Technology
Moi University
Kenya Certificate of Secondary Education -
ELCK Kongoi Secondary School
Kenya Certificate of Primary Education -
Menet Primary