Gitonga Amos Mugendi

Dedicated and results-driven Customer Service and Quality Assurance professional with over two years of experience delivering exceptional support and enhancing service delivery for both local and global clients. Strong background in customer service, quality analysis, and business process optimization, complemented by a Bachelor\'s degree in Computer Science from the Catholic University of Eastern Africa, equipping with sharp analytical and problem-solving skills. Successfully supported dynamic, high-growth companies by identifying service gaps, training teams, and optimizing workflows to ensure outstanding customer experiences. Experience spans across multiple CRM tools and communication platforms including email, live chat, and phone support, enabling to manage customer inquiries with professionalism, empathy, and efficiency. Proactive team player who adapts well to fast-paced environments and remote work cultures. Passionate about helping others, constantly seeking improvement, and providing solution-based support that aligns with business goals. Brings a positive attitude, exceptional time management skills, and the ability to work with minimal supervision, always striving to exceed both client and customer expectations. Commitment to clear communication, continuous learning, and client success makes an ideal candidate for a long-term customer service role at TalentPop. Enthusiastic about the opportunity to represent client brands, contribute to team growth, and deliver high-quality support that drives customer satisfaction and loyalty.