Ginnete Lubanga
Information Science
Nairobi
Overview
7
7
years of professional experience
Work History
Receptionist Administrator
5th Avenue Medical and Day Surgery Centre
Nairobi
08.2018 - Current
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Kept reception area clean and neat to give visitors positive first impression.
- Scheduled initial and return appointments for clients, adhering to internal policies while accommodating individual customer needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Records Management Assistant
National Housing Corporation
Nairobi
03.2018 - 08.2018
- Contacted document requestors and obtained additional information required to process document requests.`
- Scanned paper documents into computer and assigned identification numbers to simplify tracking process.
- Engaged in daily communications with internal partners and identified document-related issues that required interdepartmental cooperation.
- Adhered to established procedures for handling sensitive and classified documents to retain chain of custody integrity.
- Managed file archival and information retrievals.
- Maintained legally compliant, highly secure and user-friendly content to facilitate smooth use by internal and external stakeholders.
Cyber Cafe Attendant
Alfatah Cyber Cafe
Nakuru
01.2015 - 07.2017
- Collaborated with team members to achieve target results.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Managed cash drawer throughout shift and during opening and closing procedures.
Education
No Degree - Diploma in Information Science
Rift Valley Institute of Science And Technology
Nakuru, Kenya 04.2001 -
Timeline
Receptionist Administrator
5th Avenue Medical and Day Surgery Centre
08.2018 - Current
Records Management Assistant
National Housing Corporation
03.2018 - 08.2018
Cyber Cafe Attendant
Alfatah Cyber Cafe
01.2015 - 07.2017
No Degree - Diploma in Information Science
Rift Valley Institute of Science And Technology
04.2001 -
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