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Work History
Education
Timeline
Ginnete Lubanga
Information Science
Nairobi
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Overview
7
7
years of professional experience
Work History
Receptionist Administrator
5th Avenue Medical and Day Surgery Centre
Nairobi
08.2018 - Current
Promoted maintenance of professional and courteous customer interactions across reception personnel.
Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
Answered incoming calls, directing clients to individuals addressing specific needs.
Restocked supplies and submitted purchase orders to maintain stock levels.
Kept reception area clean and neat to give visitors positive first impression.
Scheduled initial and return appointments for clients, adhering to internal policies while accommodating individual customer needs.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
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Records Management Assistant
National Housing Corporation
Nairobi
03.2018 - 08.2018
Contacted document requestors and obtained additional information required to process document requests.`
Scanned paper documents into computer and assigned identification numbers to simplify tracking process.
Engaged in daily communications with internal partners and identified document-related issues that required interdepartmental cooperation.
Adhered to established procedures for handling sensitive and classified documents to retain chain of custody integrity.
Managed file archival and information retrievals.
Maintained legally compliant, highly secure and user-friendly content to facilitate smooth use by internal and external stakeholders.
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Cyber Cafe Attendant
Alfatah Cyber Cafe
Nakuru
01.2015 - 07.2017
Collaborated with team members to achieve target results.
Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Managed cash drawer throughout shift and during opening and closing procedures.
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Education
No Degree - Diploma in Information Science
Rift Valley Institute of Science And Technology
Nakuru, Kenya
04.2001 -
Timeline
Receptionist Administrator
5th Avenue Medical and Day Surgery Centre
08.2018 - Current
Records Management Assistant
National Housing Corporation
03.2018 - 08.2018
Cyber Cafe Attendant
Alfatah Cyber Cafe
01.2015 - 07.2017
No Degree - Diploma in Information Science
Rift Valley Institute of Science And Technology
04.2001 -