GIGI WANJIKU WARUHIU
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking with strong organizational skills ready to help team achieve company goals. Organized, dependable and successful at managing multiple priorities with a positive attitude. Seeking a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Receptionist
Sunworld Safaris
11.2023 - Current
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Provided multifaceted services to professionals by managing mail, scheduling appointments, and other administrative tasks.
Front Office and Administration assistant
Transcend Media Group
05.2023 - 10.2023
- Welcome visitors by greeting them, in person or on the telephone, answering or referring enquiries/providing information and directing them appropriately.
- Answer telephones, direct, screen calls, take and relay messages accurately and completely.
- Maintain security by following procedures, monitoring visitor and completing the visitor’s logbook.
- Maintain the company’s telecommunication system by ensuring proper operation of the switchboard.
- Maintain a safe, clean and tidy reception area at all times.
- Receive, sort and distribute mail and other deliveries.
- Keep the reception manned at all times and ensure backup when absent from the reception desk.
- Maintain a staff appointment diary and ensure that all appointments are scheduled appropriately.
- Ensure knowledge of staff movements in and out of the organization.
- Regularly review and update the staff contact and telephone extension lists.
- Regularly check & ensure cleanliness of the office, including the kitchen and washrooms during day time.
- Ensure there is adequate stock of kitchen and washroom supplies e.g. consumables and toiletries. Notify administration in good time when materials need to be ordered.
- Ensure that the office kitchen and equipment is properly cleaned and maintained.
- Prepare and provide refreshments for staff and office guests on a daily basis.
- Relieve the Front Office & Administration Assistant at the reception by answering and directing calls, as well as taking and relaying messages appropriately.
- Arrange for and ensure timely delivery of refreshments for office functions & meetings.
PERSONAL ASSISTANT
SKYTOP TECHNOLOGIES
09.2022 - 11.2022
- Displayed absolute discretion at handling confidential information
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Kept detailed track of household and maintenance inventory and schedules
- Oversaw personal and professional calendars and coordinated appointments for future events
- Used discretion when handling confidential information
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business
- Served as point of contact between clients and managerial staff
- Experienced with productivity tools such as Slack, Zoom, Google Docs and
- Sheets
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services
- Attended meetings, took notes and tracked action items
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
Sales and Customer Office Manager
Chapacopy LTD
09.2020 - 09.2022
- Proved successful working within tight deadlines and fast-paced environment
- Self-motivated, with strong sense of personal responsibility
- Demonstrated leadership skills in managing projects from concept to completion
- Learned and adapted quickly to new technology and software applications
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Passionate about learning and committed to continual improvement
- Demonstrated strong organizational and time management skills while managing multiple projects
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Proven ability to learn quickly and adapt to new situations.
JACARANDA HOTEL - HOSTESS
10.2016 - 12.2017
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
- Cultivated positive guest relations by managing information and orchestrating speedy seating
- Monitored seating area and checked restrooms regularly to keep spotless
- Assigned patrons to tables suitable for needs and restaurant section rotation
- Used cash registers and credit card machines to cash out customers
- Supported servers, food runners, and bussers with keeping dining area ready for every guest
- Answered customer questions about hours, seating, and menu information
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries
- Relayed guest comments or suggestions to manager on duty for further action
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
- Accommodated special seating requests for guests to enhance satisfaction
- Promoted business loyalty by fostering positive customer relationships
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations
- Rearranged tables and chairs for large parties and retrieved high chairs for children
- Advised customers about special offerings and menu items to help drive sales
- Backed up servers by checking on tables and retrieving items for guests
- Delivered pick-up and curbside orders to guests.
SALES REPRESENTATIVE
KENYA AIRPORT PARKING SERVICES
08.2016 - 10.2016
- Developed and delivered engaging sales presentations to convey product benefits
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages
- Retained excellent client satisfaction ratings through outstanding service delivery
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Business - Intern Loss Control Manager
Hipora
02.2016 - 05.2016
- Reviewed and updated store security policies and procedures
- Collaborated with law enforcement to report crime and suspicious activity
- Floor walking: looking out for shop lifters through ghost-walking to prevent shrinkage of products
- Double checking and verifying stock brought in by supplier against invoices and LPOs(Local Purchase order)
- Front office duties including safe and correct goods dispatch: checking against receipts and order sheets
Education
DIPLOMA -
AFRICA NAZARENE
UNIVERSITY
August 2016
Skills
Customer service and support
Customer service and engagement
Customer service experience
Office administration
Documentation and reporting
Operations oversight
Travel coordination
Meeting Preparation
Schedule Management
Scheduling appointments
Telephone skills
Organization skills
Timeline
Receptionist
Sunworld Safaris
11.2023 - Current
Front Office and Administration assistant
Transcend Media Group
05.2023 - 10.2023
PERSONAL ASSISTANT
SKYTOP TECHNOLOGIES
09.2022 - 11.2022
Sales and Customer Office Manager
Chapacopy LTD
09.2020 - 09.2022
JACARANDA HOTEL - HOSTESS
10.2016 - 12.2017
SALES REPRESENTATIVE
KENYA AIRPORT PARKING SERVICES
08.2016 - 10.2016
Business - Intern Loss Control Manager
Hipora
02.2016 - 05.2016
DIPLOMA -
AFRICA NAZARENE
UNIVERSITY
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