GIFT NGWALA
Migori
Summary
Am a resourceful and service-driven Hospital Administrator with a strong foundation in Health Services Management and additional training in Hospitality, bringing a unique blend of healthcare administration and client-centered service. Experienced in supporting clinical and administrative operations, enhancing service delivery, and maintaining efficient patient care systems. My background includes work in both public and private health facilities, demonstrating adaptability and dedication to excellence in health service environments.
Trained in Basic Computer Applications through KICTANET, I am proficient in digital tools used in healthcare administration, including data entry, health information systems, and office software applications. A committed member of the World Youth Alliance, I am currently enrolled in its Advocacy Academy, deepening my understanding of human dignity, policy, and global health ethics. I am also participating in the Free Market Fellowship with a focus on the African Continental Free Trade Area (AfCFTA), equipping me with knowledge in economic integration and trade policy that complement my administrative and community engagement roles.
Driven by a passion for efficient health systems and empowered communities, I aim to contribute to the development of responsive, ethical, and people-centered healthcare institutions.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Youth Alliance for Leadership and Development in Africa (YALDA)
Nairobi
04.2025 - Current
- Support the smooth daily operations of YALDA’s programs and youth development initiatives across the continent.
- Manage administrative tasks including correspondence, scheduling virtual meetings, record-keeping, and documentation.
- Take an active role in social media engagement, especially commenting and responding on platforms such as Instagram, Facebook, and X (formerly Twitter) to amplify YALDA’s presence and engage the youth audience.
- Monitor online conversations and trends relevant to African development, leadership, and youth empowerment, and escalate strategic feedback to the communications team.
- Assist in planning and promoting events, webinars, and campaigns by providing backend logistical support.
- Coordinate communication with volunteers, chapter leads, and partner organizations to ensure timely updates and collaborative efforts.
- Uphold the organization’s mission to inspire, connect, and develop the next generation of African leaders through consistent digital and administrative support.
Casual Labourer
MIGORI COUNTY GOVERNMENT
Migori
09.2023 - Current
- Dusting, sweeping, and mopping;
- Vacuuming, cleaning ceiling vents, and cleaning the hospital wards.
- Carrying out various cleaning and maintenance tasks, which may include keeping all public spaces neat and tidy.
- Running errands as instructed
- Any other duty as assigned by the supervisor from time to time.
- Assisted in computer applications.
Human Resource Manager/Asst.Admin
THE HEALCARE HOSPITAL LTD.
04.2022 - 06.2023
- Responsible for overseeing the day-to-day Operation of the health services by taking Direction from the senior hospital administrator, Including but not limited to billing, coding, Medical records keeping, accounting, scheduling, Human resources and customer satisfaction.
- To add on in my capacity as the head of human Resources i had the authority, responsibility, and Accountability for the care of all the staffing of The facility.
- I coordinated and managed all human Resource-related functions for the hospital, including recruitment, compensation Administration, personnel records management, Employee contract, equal employment Opportunity, and compliance by the hospital of Personnel policies and Kenyan laws and requirements.
- Professional development completed in Leadership and Governance.
- Awarded 2nd class honours lower division.
- Member of Kenyatta University Health Services Management.
- Elected Organizing secretary for Kenyatta University Health Services management.(KUHESMA).
Property Administrator
ANNA NDUNGE TRUST
Mombasa
03.2020 - 03.2022
- Worked closely with the head accountant and other workers to meet delinquency target.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Minimized vacancy periods by collaborating with landlord to strategize improvements to marketing and tenant outreach programs.
- Recorded and reported status of equipment returns, repairs, replacements, sales orders and delivery schedules.
- Developed and maintained business relationships with customers and established consultative approach while promoting solution capabilities within customers' organizations.
- Prepared recommendations for financial plans and future requirements for operating expenses.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Stock Controller
NEW CHEERS MOMBASA
Mombasa
02.2019 - 01.2020
- Determined and performed appropriate adjustments of authorized stock levels.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.
Brand Representative
IZONE AFRICA
Nairobi
12.2018 - 01.2019
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Engaged, educated and befriended customers to deliver amazing shopping experience.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Conducted field recruiting at industry events to expand brand presence.
Volunteer
GREATNESS UNITED (G-UNITED)
Nairobi
04.2018 - 11.2018
- Met with other volunteers and program leaders to discuss new service opportunities.
- Planned and delivered numerous activities and special events for programs and services.
- Encouraged donations by supporting community fundraising events and campaigns.
- Freed full-time employees up for more critical work by completing clerical tasks and office work.
- Teamed with community organizations and government agencies to increase outreach and service utilization.
- Engaged in community outreach to aid program mission centered on community support and enrichment.
- Organized and managed events and projects as part of community support services.
- I worked in line with promoting National Cohesion, Strengthening Primary education Outcome and finally initiating community engagement projects.
Education
Bachelor of Science - Health Services Management
Kenyatta University
Nairobi12.2018
Some College (No Degree) - Hospitality
CAP-YEI
Mombasa Skills
Administrative & Organizational Skills
- Office administration and record keeping
- Scheduling and calendar management
- Filing and documentation
- Event coordination and logistics support
- Customer service and front desk operations
- Communication & Interpersonal Skills
- Strong written and verbal communication
- Team collaboration and relationship building
- Community engagement and mobilization
- Report writing and professional correspondence
- Newsletter and article writing
Leadership & Management
- Leadership and governance training
- Experience as class representative and association secretary
- Volunteer coordination
- Conflict resolution and decision-making
Research & Analytical Skills
- Qualitative and quantitative research
- Data collection and field survey experience
- Social media trend monitoring and analysis (from BrandsEye/DataEQ)
- University research on community health issues like Factors contributing to jiggers infestation in Kadem
Technology & Digital Literacy
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Social media management basics
- Basic data entry and email communication
- Currently exploring software development
Hospitality & Customer Service
- Good personal grooming and guest relations
- Basic cleanliness and hygiene standards
Hobbies and Interests
- Community Engagement – Active in youth advocacy and civic education through organizations like the World Youth Alliance and Free Market Foundation.
- Learning & Personal Development – Passionate about leadership, governance, and policy through ongoing training programs and fellowships.
- Writing & Public Speaking – Contributor to newsletters focused on African development; interested in storytelling and possibly turning personal experiences into serialized narratives or performance pieces.
- Health and Social Impact – Deeply interested in healthcare systems, human rights, and social development across Africa.
- Technology and Digital Literacy – Enjoy learning new tech skills; trained in basic computer applications.
- Travel & Cultural Exchange – Experienced living with host families and working in diverse community settings (e.g., through G-United).
Languages
Swahili
First Language
English
Proficient
C2
Certifications & Professional Development
Advocacy Academy – World Youth Alliance
- Completed in July 2025.
- Training in human dignity, international policy, health and education advocacy, and global development frameworks
Basic Computer Applications – KICTANET
- Completed in January 2025.
- Covered MS Office tools, data entry, internet usage, and basic digital skills for administrative efficiency.
Free Market Fellowship – AfCFTA Track
- Completed in July 2025.
- Focus on African economic integration, free markets, and trade policy under AfCFTA framework.
References
References available upon request.
Timeline
Administrative Assistant
Youth Alliance for Leadership and Development in Africa (YALDA)
04.2025 - Current
Casual Labourer
MIGORI COUNTY GOVERNMENT
09.2023 - Current
Human Resource Manager/Asst.Admin
THE HEALCARE HOSPITAL LTD.
04.2022 - 06.2023
Property Administrator
ANNA NDUNGE TRUST
03.2020 - 03.2022
Stock Controller
NEW CHEERS MOMBASA
02.2019 - 01.2020
Brand Representative
IZONE AFRICA
12.2018 - 01.2019
Volunteer
GREATNESS UNITED (G-UNITED)
04.2018 - 11.2018
Bachelor of Science - Health Services Management
Kenyatta University
Some College (No Degree) - Hospitality
CAP-YEI
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