Summary
Overview
Work History
Education
Skills
Timeline
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Gideon Onguso

Gideon Onguso

Mr
Nairobi,Nairobi

Summary

With a proven track record at Airbnb, I leveraged meticulous attention to detail and residential cleaning expertise to enhance guest satisfaction significantly. My collaborative spirit, demonstrated at Leo Spa, and adeptness in cleaning techniques have consistently elevated client experiences. My approach combines strong interpersonal skills with a commitment to excellence, driving improvements in service quality and operational efficiency.

Overview

2025
2025
years of professional experience

Work History

Hotel Housekeeper

Airbnb
  • Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
  • Responded to customer inquiries and resolved complaints to increase satisfaction.
  • Improved guest satisfaction ratings through meticulous attention to detail when performing inspections of completed rooms before checkin.
  • Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.

Hotel Housekeeper

Airbnb
01.2022 - Current
  • Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
  • Responded to customer inquiries and resolved complaints to increase satisfaction.
  • Improved guest satisfaction ratings through meticulous attention to detail when performing inspections of completed rooms before checkin.
  • Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.

Garden Worker

Steadmark
01.2020 - 12.2021
  • Optimized irrigation systems for efficient water use while maintaining optimal plant growth and health.
  • Reduced pest damage by utilizing integrated pest management strategies, including biological controls and environmentally friendly pesticides.
  • Streamlined maintenance tasks by developing organized schedules based on seasonal needs and client priorities.
  • Collaborated with clients to develop sustainable gardening plans that incorporated native plants and low-maintenance landscaping features.

Senior Barber

Leo Spa
08.2014 - 12.2019
  • Collaborated with colleagues to maintain a clean and organized working environment, ensuring a pleasant experience for clients.
  • Established rapport with diverse clientele, fostering an inclusive atmosphere that welcomed all customers.
  • Expanded professional knowledge by attending industry events, workshops, seminars on latest cutting techniques.
  • Increased client retention by offering expert advice on grooming, styling, and maintenance techniques.

Driver

Uber
07.2013 - 12.2018
  • Followed all relevant traffic laws and safety regulations.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.

Factory Worker

Doshi Group of Companies
03.2009 - 12.2013
  • Carefully packaged finished products and prepared for shipment.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
  • Unloaded and loaded items from conveyors, machines, and conveyances.

Education

Kisii High School
Kenya

Skills

Residential cleaning

Timeline

Hotel Housekeeper

Airbnb
01.2022 - Current

Garden Worker

Steadmark
01.2020 - 12.2021

Senior Barber

Leo Spa
08.2014 - 12.2019

Driver

Uber
07.2013 - 12.2018

Factory Worker

Doshi Group of Companies
03.2009 - 12.2013

Hotel Housekeeper

Airbnb

Kisii High School

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