Gideon Kibet Langat
Nairobi
Summary
IT professional with robust experience in technical support and system maintenance. Proven track record in resolving hardware and software issues, contributing to seamless operations. Emphasis on team collaboration and adaptability to meet dynamic needs, showcasing reliability and technical proficiency.
Overview
7
7
years of professional experience
Work History
IT Intern
National Police Service Commission HQ
Nairobi, Nairobi Province, Kenya
05.2025 - 07.2025
- Assisted in troubleshooting hardware and software issues for end-users.
- Collaborated with senior IT staff to implement system upgrades and improvements.
- Developed documentation for IT procedures and user guides to enhance support efficiency.
- Conducted routine maintenance on network equipment, ensuring optimal performance.
- Supported data backup processes and recovery efforts to maintain information integrity.
- Participated in team meetings to discuss project progress and technology trends.
- Engaged in training sessions to learn new technologies and improve technical skills.
- Contributed to inventory management of IT assets, tracking equipment usage and availability.
- Provided technical support, resolving IT issues to maximize productivity for team members.
- Delivered assistance and support for team-based IT projects.
- Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
- Supported IT department in handling technology rollout and maintenance.
- Conducted thorough testing of application features, ensuring functionality and reliability before deployment.
- Assisted in developing user-friendly interfaces for streamlined client experiences.
- Enhanced system security with implementation of updated firewalls and encryption methods.
Accounts clerk
Essential grains millers
Kajiado
09.2021 - 12.2023
- Analyze, organize and manage customer invoices
- Audit invoices based on purchase order
- Research and resolve customer problems related to billing and payment
- Verify and record business transactions
- Prepare and manage account statements
- Perform reconciliation of daily and monthly revenue
- Provide guidance to staff when needed
- Prepare financial reports, expense reports, revenue reports and trial balance reports etc For management
- Manage bank account deposit
- Assist in procurement, payroll, and budget preparation activities
- Participate in account payable and receivables transactions
- Maintain confidentiality and security of bank accounts.
Administrative Assistant
Novelty Experiential Consultants limited
Nairobi
01.2020 - 08.2021
- Maintaining security, integrity and confidentiality of office data and information
- Handling logistics for meetings
- Circulating approved minutes, memos, letters and circulars
- Handing incoming calls and mails
- Dispatch mails and other office correspondences
- Undertaking proper filing of records such as official reports, incoming mail and meeting minutes
- Managing office protocols and etiquette and act as the link to the executive office for both internal and external visitors
- Answer and make phone calls
- Attend to visitors and clients
- Handle customer queries and complaints
- Manage office sundry
- Key Achievements
- Provided exceptional support to managers and co- workers and hence increased the overall efficiency by 45%
- Coordinated team events at the best yet economical locations, saved expenses by 100,000 Kenya shillings per month
- Provided backup support to all departments, which was highly admired by the managing director
- Collaborated with other departments of the company in order to centralize the database for easy retrieval of information
- Demonstrated excellent customer service skills by assisting the marketing department in promotional activities and campaigns
- Trained newly hired staff and students on attachment
- Decreased office stationery cost by suggesting and carrying out monthly bulk buying procedures
Brand Ambassador
Taji Marketing Limited
Nairobi
01.2019 - 12.2019
- Engaged in creating brand awareness and responding to customer queries
- Representing the face of the company positively in public
- Generating brand awareness through word of mouth marketing
- Participating in event marketing like road shows, mall activations and community mobilization
- Assisting in content creation like writing blogs, newsletters and product review
- Key Achievements
- Increased customer base positively following a series of dedicated brand awareness campaigns
- Identified target population for event marketing towards brand awareness
- Maintained effective working relationship with the public and my colleagues and this amplified the awareness of the brand
Education
Bachelors of science - Information Technology
KCA University
Nairobi, Nairobi Province, Kenya11-2025
Diploma - Business Management
Kenya Institute of Management, KIM
06.2021
Kenya Certificate of Secondary Education - undefined
Soliat Boys’ High School
11.2018
Kenya Certificate of Primary Education - undefined
Tengecha Boys
Skills
- Skills and Competencies
- Computer literate
- First Aid Skills
- Analytical skills
- Communication skills
- A good team player and apt at taking instructions
- Integrity
- Accuracy
- Time management
- Strong communication skills
- Hardware installation
- HTML
- CSS
- Team collaboration
- Continuous learning mindset
- Network administration
- Project management experience
- Javascript
- IT support experience
- Data analysis techniques
- Quality assurance testing
- Networks
- Information systems
- Virtualization technology proficiency
- Web development expertise
- Information security awareness
- Cybersecurity best practices
- Database management proficiency
- Critical thinking capacity
- Agile methodology
- Cloud computing
- Technical documentation writing
- Software troubleshooting
- Customer service
- Hardware and software installation
- Computer repairs
- Interpersonal skills
- Web application design
- Help desk support
- Networking issues
- Technical troubleshooting
- Effective multitasking
- Information security
Additional Information
Short Term Projects:
- Data annotation video/image (remotasks and Tesla)
- Transcription
- Application texting ( zedd)
Languages
English
Swahili
Timeline
IT Intern
National Police Service Commission HQ
05.2025 - 07.2025
Accounts clerk
Essential grains millers
09.2021 - 12.2023
Administrative Assistant
Novelty Experiential Consultants limited
01.2020 - 08.2021
Brand Ambassador
Taji Marketing Limited
01.2019 - 12.2019
Diploma - Business Management
Kenya Institute of Management, KIM
Kenya Certificate of Secondary Education - undefined
Soliat Boys’ High School
Kenya Certificate of Primary Education - undefined
Tengecha Boys
Bachelors of science - Information Technology
KCA University
References
- Carol, Milgo, Director, cmilgo@gmail.com, +254 724 693 904, Novelty Experiential Consultants Ltd., Nairobi, 00507, P.O Box 78829-00507 Nairobi
- Margaret, Kisangau, Account Manager-Technology Licence / Oracle, maggymilly@gmail.com, +254 723830656, Nairobi, 00100, P.O Box 29131 -00100
- Davis, Okinyi, Director, davis.tajimarketing@gmail.com, +254 727725727, Taji Marketing Solutions Limited, 00200, P.O Box 68221 – 00200
Hobby/Interest
Hobbies & InterestsAdventure, Swimming, Camping, Cycling and Listening to Music.