Gideon Azinga
Nairobi
Summary
Business Development Manager skilled in growing sales and improving stakeholder relations. Strategically-minded in capturing new business and leveraging dynamic market opportunities. Accomplished in exceeding targets with results-driven approach.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Business Development Manager
NLS Tech Solutions
11.2022 - Current
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients and achieving a 90% in revenue target of $500000 a year within my first year and a half.
Business Development Manager
Cloudhop
02.2021 - 11.2022
- .
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Kept meticulous client notes and updated account information in company databases.
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
Lead Generation and Account Manager
Simplify IT
10.2017 - 01.2021
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Educated clients on new products or services to increase customer engagement with brand.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Built prospect lists of potential new customers through research and identification of business opportunities.
- Cold called perspective customers to determine product or service needs, ascertain timelines and identify decision-makers.
- Collaborated with sales teams to ensure accurate lead tracking and timely follow-ups, enhancing overall customer experience and satisfaction.
- Increased lead generation by implementing targeted email campaigns and personalized outreach strategies.
- Maintained an up-to-date knowledge of industry best practices and trends, applying relevant findings to the optimization of lead generation processes.
- Leveraged automation tools to maximize productivity while minimizing manual effort involved in managing the pipeline of leads generated.
- Streamlined the prospecting process for better efficiency, resulting in higher quality leads and improved conversion rates.
- Participated in industry events as a company representative to network with potential clients, generating valuable connections that led to new business opportunities.
Customer Service Associate
Multichoice Kenya
11.2014 - 12.2015
- Took ownership of enquiries, effectively handling any customer issues to ensure suitable resolutions for customers.
- Maintained excellent customer relationships by efficiently solving queries, complaints and issues.
- Kept customers accurate and updated information stored on the CRM, for organizational, sales and customer care purposes.
- Maintained excellent customer satisfaction by assisting and helping them with any questions, subscription queries and complaints.
- Communicated with clients to obtain a better understanding of needs and make recommendations on appropriate packages.
- Stayed up to date on product specifications such as new HD channels, improved packages and price to efficiently answer customer queries.
- Assisted customers in locating their next billing by taking them through their billing cycle and making recommendations on appropriate billing process based on convenience.
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
MobilePay Limited
09.2012 - 02.2014
- Built rapport with customers through courteous and professional communications.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Monitored customer surveys and feedback to develop corrective actions for service-related issues.
- Addressed customer service enquiries quickly and accurately.
- Assisted customers with product-related questions, feedback and complaints.
- Served as a point of escalation for complex customer issues, capturing timely resolution to drive client retention.
- Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.
- Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Maximized customer satisfaction by resolving service issues promptly.
- Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat.
- Input customer information, call notes and personal data onto internal database.
Telesales Specialist
Access Kenya
03.2011 - 03.2012
- Adapted communication style based on customer demographics, creating an engaging experience that catered to individual preferences.
- Utilized persuasive selling techniques to confidently close deals and achieve higher sales numbers.
- Improved call quality by implementing feedback from coaching sessions and performance evaluations.
- Generated leads through cold calling, resulting in a higher conversion rate for the sales team.
- Built strong rapport with clients by identifying their needs and providing tailored solutions.
- Recognized as a top-performing Telesales Specialist within the team due to consistent achievement of quotas and objectives.
- Conducted product demonstrations via activations, increasing product exposure and generating interest from prospective clients.
- Developed product knowledge through continuous training, ensuring accurate information was provided to customers.
- Assisted in onboarding new Telesales Specialists, providing guidance on best practices for successful outcomes.
Customer Care Supervisor
Horizon Contact Centers
09.2009 - 03.2011
- Resolved escalations from customer care members quickly and appropriately to maintain team satisfaction and focus.
- Evaluated satisfaction scores and provided required training to elevate staff performance in line with customer requests.
- Adapted coaching to suit individual qualities and competencies, maximising staff confidence and capabilities.
- Addressed absences and performance concerns with individuals to prevent further issues, limiting operational disruption.
- Monitored inbound communication flows against staffing levels for timely customer response and issue resolution.
- Analysed operational metrics to identify areas for improvement and plan strategic action.
- Retained up-to-date product and service knowledge for helpful, informative customer advice.
- Maintained productive environments focused on providing quality customer service, and upholding company reputation.
- Reduced customer hold times by improving call routing systems, maximising team efficiency.
- Scheduled staff rotas to meet peak and seasonal call traffic for efficient, reliable customer care provisions.
- Briefed teams on daily objectives and motivated them to achieve individual and group goals.
- Collaborated with quality and development staff to quickly onboard and integrate new team members for high-performing service teams.
- Remained actively involved in day-to-day team activity, leading by example to achieve KPIs.
- Trained and developed customer care advisors to upskill teams and grow performance and productivity.
- Identified and resolved customer complaints calmly and professionally to uphold service excellence.
Outbound Call Centre Agent
Mitsuminet BPO
07.2005 - 12.2006
- Engaged with customers to better understand needs and deliver excellent service.
- Actively listened to customers to fully understand requests and address concerns.
- Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
- Stayed up to date on product specifications, prices and range details by reading product manuals.
- Processed card payments over phone and through email, documenting details onto software and providing proof of transaction.
- Engaged in ongoing training to broaden knowledge, acquire more skills and improve performance.
- Used excellent negotiation and sales techniques to obtain best contract deals and sales prices with customers.
- Proactively cold-called clients per day, using scripts to promote products, increase sales and develop company awareness.
- Demonstrated courtesy, respect and patience in dealing with customers to comply with company policies and procedures.
Education
Certificate - Desktop Graphic Design
Diamond Systems IT College
Nairobi, Kenya2005
O level Certificate -
Ingotse High School
Kakamega, Kenya2003
Skills
- Strong work ethic
- Positive attitude
- Compliance
- Knowledge of CRM systems
- Good listening Skills
- Proactive
- Team Leadership
- Business development and planning
- Negotiations
- Customer Service
- Relationship building and management
- Client Relationship Building
Certification
- Certified Microsoft Azure Fundamentals,
- Certified MEDDIC Sales Methodology
Timeline
Business Development Manager
NLS Tech Solutions
11.2022 - Current
Business Development Manager
Cloudhop
02.2021 - 11.2022
Lead Generation and Account Manager
Simplify IT
10.2017 - 01.2021
Customer Service Associate
Multichoice Kenya
11.2014 - 12.2015
Customer Service Representative
MobilePay Limited
09.2012 - 02.2014
Telesales Specialist
Access Kenya
03.2011 - 03.2012
Customer Care Supervisor
Horizon Contact Centers
09.2009 - 03.2011
Outbound Call Centre Agent
Mitsuminet BPO
07.2005 - 12.2006
Certificate - Desktop Graphic Design
Diamond Systems IT College
O level Certificate -
Ingotse High School
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