Gichara Ann Njeri

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Enhanced customer satisfaction by consistently providing prompt and courteous service.
• Participated in ongoing training sessions to stay informed on industry trends, best practices, and new product offerings for effective client communication.
• Implemented new strategies for managing high call volumes, improving response times and customer satisfaction levels.
• Assisted in developing standard operating procedures that led to an increase in overall efficiency within the department.
• Developed rapport with clientele by actively listening to concerns and providing appropriate solutions or referrals when necessary.

• Received product shipments and organized in stockroom storage area.
• Improved inventory accuracy by conducting regular stock checks and maintaining updated records.
• Kept sales receipts and maintained accounting records.
• Ensured accurate documentation of all incoming materials, verifying quantities against purchase orders and communicating discrepancies to relevant parties.

Receptionist

• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Cashier

• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Welcomed customers and helped determine their needs.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Collected room deposits, fees, and payments.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Completed all tasks in compliance with company policies and procedures.
• Developed strong working relationships with team members, fostering a positive work environment.
• Maintained confidentiality of sensitive data to protect customer and business information.
• Completed data entry and filing to keep records updated for easy retrieval.
• Maintained accurate records of visitor logs for security purposes and compliance with company policies.
• Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
• Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
• Initiated system for tracking office supplies, leading to more efficient inventory management.
• Compiled and submitted daily reports on front desk activities, offering insights for process improvements.