Getrude Ngoma
Receptionist
Nairobi,30
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Receptionist
The Smith Hotels
Kiserian , Kajiado
02.2022 - 08.2023
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Receptionist
Mutheu Muthiani & Co.Adv
Nairobi , Nairobi
01.2019 - 01.2022
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Scheduled office meetings and client appointments for staff teams.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Education
Diploma - Customer Service,front Office
Eagle Air
Ongata Rongai 05.2016 - 11.2018
Diploma - Business Administration And Management
East Africa Institute of Certified Studies (EAICS)
Nairobi 11.2022 - Current
Skills
Shorthand writing
Travel planning
Documentation and reporting
Security awareness
Customer and client relations
Telephone skills
Time management
Performance improvement
Office management
Mail handling
Timeline
Diploma - Business Administration And Management
East Africa Institute of Certified Studies (EAICS)
11.2022 - Current
Receptionist
The Smith Hotels
02.2022 - 08.2023
Receptionist
Mutheu Muthiani & Co.Adv
01.2019 - 01.2022
Diploma - Customer Service,front Office
Eagle Air
05.2016 - 11.2018