GERTSEN KAI
Nairobi
Summary
Seasoned Quality Supervisor with a proven track record at British American Tobacco, enhancing quality management systems and achieving ISO 9001:2015 certification. Green belt in Six Sigma methodologies and collaborative teamwork, I significantly improved product lifecycle management and customer satisfaction through innovative quality solutions and effective problem-solving.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Quality Supervisor Grade 33
British American Tobacco
Thika And Nairobi, Kenya
09.2017 - Current
- Oversaw ISO 9001:2015 certification for company's quality management system.
- (Certified ISO Lead Auditor)
- Generate Shift Quality reports
- Manage Quality Machine calibration and Maintenance schedules
- Schedule calibration of point-of-sale scales in factory and offsite leaf centers
- Engage farmers on quality farming and curing of tobacco for high quality products
- Supervise contractors within quality department during quality analysis test
- Maintain Continuous Flow analyzer machine for nicotine analysis
- Prepare weekly and monthly Quality reports highlighting loss areas and formulation action plans to mitigate further loses
- Q-pulse administrator for management of QMS system
- Perform FMEA of factory to see potential risks, mitigations and opportunities
- Implement Quality IWS principles in Leaf.
- Monitor Customer complaints and action closures from complaints
- Conduct Customer satisfaction surveys
Quality executive grade 32
British American Tobacco
Nairobi
10.2016 - 08.2017
- Maintained product quality compliance with production specifications.
- Negotiated quality agreements with suppliers and customers to clarify expectations and responsibilities.
- Assessed pest activity to devise and execute mitigation solutions.
- Executed integration of Quality IWS concepts into PMD processes.
- Developed and maintained quality documentation, including quality manuals, procedures, and records.
- Coordinated product recalls and managed the communication with regulatory authorities and customers.
- Managed the tracking and closure of customer complaints to completion.
- Delivered actionable insights from customer-based survey results.
- Compiled weekly and monthly reports focusing on quality loss areas.
- Implemented FMEA processes to evaluate vulnerabilities and propose solutions.
- Wrote and updated manual test cases for team use, maintaining optimal organization for maximum productivity.
- Oversaw supplier quality performance, conducting audits and assessments to maintain high-quality supply chain.
- Created SOPs outlining inspection methods, sampling plans, acceptance criteria.
- Ensured compliance with environmental, health, and safety regulations, minimizing risks and promoting a safe workplace.
Technical Operator Grade 29
British American Tobacco
Nairobi
03.2011 - 10.2016
- Cleans and maintain Gemba
- Created detailed reports regarding system performance metrics and errors encountered during operation.
- Developed usage, calibration and basic repair procedures for machine operators.
- Evaluated customer feedbacks related to system performance and made necessary improvements accordingly.
- Leveraged industry best practices, tools and process to optimize customer experience.
- Updated documentation related to maintenance activities on a regular basis.
- Identified potential risks associated with different processes within the system environment.
- Operated in manufacturing environment, overseeing equipment operation, calibration, and maintenance.
- Executed timely and complete fulfillment of scheduled production demands.
- Monitor activities of contractors within assigned area.
- Enforce adherence to OH&S guidelines among personnel in the workplace.
- Maintained accurate daily records of production outputs and downtime for performance tracking purposes.
- Served as HR champion in Self-Directed Work Teams, ensuring all HR issues are resolved within the team.
- Streamlined management of SDWT team member leave requests.
- Scheduled monthly SDWT meetings highlighting quality, production cost, and EHS issues.
Production Supervisor
Mabati Rolling Mills
Mariakani
08.2005 - 03.2011
- Conducted analysis of production timelines to identify patterns of delays in manufacturing processes.
- Managed activities on the finishing line.
- Prepared comprehensive summaries of monthly production data.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Reviewed individual employee performance to correct issues and enhance productivity.
- Managed plant maintenance adherence for scheduled downtimes.
- Streamlined processes to enhance efficiency and reduce downtime.
- Recommended and implemented measures to improve production methods and quality of products.
- Achieve on-time product dispatch while adhering to specified quality criteria.
- Guaranteed compliance with ISO standards and governmental water and environmental regulations.
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
Line Production/ Shift Engineer – (internship)
Coastal Bottlers Limited
Mombasa
11.2003 - 01.2004
- Production line maintenance
- Quality control of detergents and temperatures of boilers
- Troubleshooting in production process
- Rectifying any faults e.g
- Misfiring, water treatment and burners during production
- Preparing of the shift and quality service reports for the production manager
- Assisted in maintenance and overhaul of the mechanical and electrical equipment during shutdowns
- In charge of casual workers on work shifts
Education
ISO9001:2015 QMS LEAD AUDITOR - Concepts of QMS ISO 9001:2015
SGS
Nairobi06.2018
Diploma in Chemical Engineering - Thermodynamics, Drawing and Design Engineering Mathematics
The Eldoret Polytechnic
Eldoret11.2004
Skills
- Computer Program Competence
- Six sigma methodologies
- Product lifecycle management
- Quality training
- Corrective actions
- Supplier quality management
- ISO standards
- Calibration management
- Test method validation
- Auditing techniques
- Quality tools
- Quality management systems
- Product inspection
- Excellent problem-solving capability
- Systems analysis
- Systems evaluation
- Collaborative Team Member
Hobbies and Interests
- Acting plays
- Playing and watching rugby
- Reading journals and current affairs material
Languages
- English
- French
- Swahili
Personal Information
- Nationality: Kenyan
- Driving License: BCE
- Marital Status: Married
Affiliations
- Out door exploration and camping.
- Solar cooker producer and supplier.
Accomplishments
- Lead auditor QMS
Certification
- Lead Auditor QMS
- Lead Auditor occupational health and Safety
Languages
Swahili
First Language
English
Advanced (C1)
C1
French
Beginner (A1)
A1
References
References available upon request.
Timeline
Quality Supervisor Grade 33
British American Tobacco
09.2017 - Current
Quality executive grade 32
British American Tobacco
10.2016 - 08.2017
Technical Operator Grade 29
British American Tobacco
03.2011 - 10.2016
Production Supervisor
Mabati Rolling Mills
08.2005 - 03.2011
Line Production/ Shift Engineer – (internship)
Coastal Bottlers Limited
11.2003 - 01.2004
ISO9001:2015 QMS LEAD AUDITOR - Concepts of QMS ISO 9001:2015
SGS
Diploma in Chemical Engineering - Thermodynamics, Drawing and Design Engineering Mathematics
The Eldoret Polytechnic