Gertrude Ngoma
Front Desk
Nairobi
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Front Desk Receptionist
The Smith Hotels
Kiserian
08.2019 - 11.2022
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Organized, maintained and updated information in computer databases.
- Resolved customer problems and complaints.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Receptionist Administrator
Mutheu Methani & Co Advocates
Nairobi
01.2017 - 12.2018
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Handled complaints and questions, and re-directed calls to other team members.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Acted as first point of contact and set appointments for prospective clients.
- Kept high average of performance evaluations.
Education
Diploma - Receptionist/ Assistant
07.2015 - 11.2016
Skills
Telephone etiquette
Office administration
Researching skills
Office management
File management
Verbal and written communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Desk Receptionist - The Smith Hotels
08.2019 - 11.2022
Receptionist Administrator - Mutheu Methani & Co Advocates
01.2017 - 12.2018
Eagles Air Aviation - Diploma , Receptionist/ Assistant
07.2015 - 11.2016